Senior Development Specialist (Salesforce Developer)
Pay Rate:(flexible)
Location:Toronto Ontario
Contract Length: 6 Months
We at Raise are hiring right now for one of our Clients. If you’re interested, apply below for your chance to join a great place to work.
RESPONSIBILITIES:
Divisions such as Transportation Services, Toronto Water, Solid Waste and the Urban Forestry section of Parks, Forestry and Recreation will all be using EWMS as part of their work management systems. When this work is realized, the divisions will be able to communicate electronically with each other and create SRs for each other. This will result in transparency where a division needs to re-assign an SR to another division, with information being made available to 311 as well as to customers.
· •Optimize the Omni-Channel Service engagement to create a better experience for constituents and drive down call centre operations cost
· •Implement optimization opportunities identified during post go live solution efficiency and effectiveness study, including:
· (1) Optimize Knowledge Base,
· (2) Improve Divisional Integration and information sharing,
· (3) Implement Skill Based Routing the right channels & cases to the right agents in order to improve issue resolution and first contact resolution
· •Optimize and further leverage Salesforce reporting and analytics to enable a more proactive service delivery, demonstrate the effectiveness of the 311 Call Centre, the value it delivers, and to drive more efficient data-driven decision making and continuous improvement
DELIVERABLES:
High level deliverables identified in assignment duties, more details deliverables will be shared upon the developer joining the team.
QUALIFICATION:
A minimum of 10+ years hands-on experience in large project management and program management in Government jurisdictions and or large private sector organizations.
2. Extensive (over 5 years) project management experience delivering cyber projects.
3. Extensive experience with traditional and innovative project management processes, techniques, tools across agile, waterfall, iterative methods associated tools.
4. Strong IT knowledge and cyber relevance with cyber threats, trends and technologies. 5. Project excellence spanning Governance, Definition, Planning, Project Management & Control, Financials and Close-out.
6. Salesforce Platform Developer / Platform App Builder (Active status)
7. 5+ years' experience integrating Salesforce with multiple business systems using data integration tools like Apache Nifi , Kafka, RapidMQ with understanding of integration patterns.
8. 5+ years' experience in using Visualforce, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, LWC, Aura component, Flows
5+ years' experience implementing Sales Cloud, Service Cloud, Analytics cloud (Tableau CRM/Einstein)
10. 5+ years' experience in building salesforce native/hybrid mobile app and integrating with salesforce CRM
11. Ability to work in transformative programs.
12. Tenacious and willing to support the team during peak volumes and workloads with various activities.
13. Ability to lead efficient communication between all project stakeholders, including internal teams and clients
14. Ability to achieve business objectives through influencing and effectively working with key stakeholders. 15. Excellent written & verbal communication skills (comfortable & confident communicating at all levels including business partners, leadership and vendors.
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Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
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