Position – Customer Service Specialist/Inside Sales
- Pay Rate: $24 – $26 Base USD Per Hour
- Location: Union City, CA
Raise is currently hiring a permanent, full-time team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Full job description
SCOPE:
The Customer Service Specialist is the first point of contact to ensure high quality services to Mizuho customers. This position is responsible for investigating, resolving complex issues and processes regarding expediting orders, complaints, and product inquiries.
ESSENTIAL JOB FUNCTIONS:
1. Understands, supports and follows the Corporate Vision, Mission & Values Statements.
2. Understands, follows and supports Mizuho’s internal quality system policies, procedures and applicable external regulations.
· Ensures compliance with export and global medical device regulations. Prepares all export documentations and record filing.
3. Acts as liaison between Mizuho America management and dealers/distributors.
· Communicates with appropriate parties within the company to resolve complaints, problems, returns, and repair issues in an efficient and professional manner.
· Assists the internal sales force and dealers in resolving complex customer issues.
4. Answers the phone and processes orders.
· Addresses customer issues and responds to their requests in a timely manner.
· Issues quotes.
· Issues RGA numbers and processes returns.
5. Compiles department activities and reports them to higher management.
· Maintains critical databases, such as the Customer Maintenance Files.
6. Assists the Accounts Receivable to resolve credit and collection issues.
7. Works with the Inventory Control Department: coordinates consignments, leased equipment, and trial and sets.
8. Documents and maintains current Customer Service procedures.
9. Sources new sales opportunities through inbound lead follow-up, outbound cold calls, emails and data analyses
10. Teams up with channel partners (Regional Business Managers, sales reps, etc.) to build pipelines and close deals.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties are performed while sitting at a desk for long periods of time. Required duties include operating a computer frequently (about 70% of the time), reading, writing and communicating via email, and using a telephone frequently (about 70% of the time). Walking or standing within
the office area may be required for the operation of office equipment and for attending meetings. Lifting from 10 to 30 pounds. Periodically moving medical equipment heavier than 30 pounds that are on wheels.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Job duties are performed in an office environment utilizing standard office equipment such as a computer, photocopier, facsimile and telephone. The noise level in the work environment is usually low to moderate.
MINIMUM QUALIFICATIONS – The qualifications below are the knowledge, skills, and abilities required to do this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES:
1. Ability to use computer applications related to work, including Word, Excel, Outlook and Power Point
2. Excellent verbal and written communication skills
3. Pleasant telephone speaking voice in dealing with customers and the general public
4. Ability to multitask with accuracy in a fast-paced environment.
5. Knowledge of the medical device industry is a plus, though not essential
NOTE: This job description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Employees will be required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
#LI-AJ1
#IMSMB