Application Support Analyst
- Location: Toronto, ON – Hybrid (Thursdays and one Friday of month)
- Contract Length: 12 Months with the possibility of extension.
We at Raise are hiring an Application Support Analyst for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Responsibilities:
- Coordinate and/or execute implementation plans for new medium- to highly complex applications and maintenance updates.
- Coordinate testing and validation with business users.
- Development of modules, support for conversion of data, job scheduling, unit/integration testing, business process documentation, development of training materials, and delivery of end-user training.
- Evaluate service requests to ensure adherence to standards and processes, identifying inconsistencies, analyzing potential impact, and taking appropriate action.
- Gather requirements, design, configure, code, test, and resolve issues in a development and production support environment.
- Identify and resolve medium- to highly complex production problems for support of applications. Identify the root cause and define actions to eliminate recurrence.
- Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
- Prepare detailed functional specifications for the development of custom reports, enhancements, interfaces, conversions, and forms.
- Translate business requirements into configurations and interface specifications.
Must-have skills:
- 3+ years of Experience with Autosys
- 2+ years of Experience with Service now
- 3+ years of Experience with Feedhub
- Strong communication skills
Nice to have skills:
- Knowledge of Linux
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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