Business Analyst – Senior
Pay Rate: (flexible)
Location: Toronto, Ontario
Contract Length: 6 Months, Hybrid
We at Raise are hiring right now for one of our Clients. If you’re interested, apply below for your chance to join a great place to work.
Responsibilities:
· Document, support, and manage ongoing business and product requirements.
· Identifies and addresses potential challenges or roadblocks promptly to minimize impact on project timelines
· Escalates critical issues when necessary, collaborating with relevant teams to develop and implement effective solution
· Performs business and client requirement analysis in support product development, operational and deployment projects.
· Continuously seeks and identifies opportunities for the improvement of deployment, operational and processes, and procedures.
· Educates clients, stakeholders, and users in the broader health care sector on Patient Access product, policies, key concepts and processes.
· Prepares/maintains system documentation, user guides, process maps, operations documents, and training manuals.
· Provides business and technical content in the assembly of test plans.
· Facilitates and supports business and clinical participation in the execution of test plans.
· Collaborates with the team to ensure a consistent approach to executing work assignments.
· Collaborates with other cross-functional teams in the delivery of tasks/projects.
· Develops and has accountability for workload and tasks for a specific product in collaboration with cross-functional teams across OH.
· Engages in product team discussions and assists with changes led by others in the team.
· Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
· Partners with subject matter experts to understand, elicit and assess their requirements through gathering, clarification, and analysis of business needs.
· Co-ordination/facilitation of user sessions and group meetings, with clear agendas, minutes and follow up.
· Ensures action items are identified, tracked, reported on, and resolved in a timely manner.
· Performs gap analysis; build business flows of current and future state for resulting solutions.
· Documents roles and responsibilities of related process actors through RACI (Responsible, Action, Consult, Inform) matrix.
· Prioritizes responsibilities independently, able to handle multiple requests and system requirements to meet the organizational goals.
· Suggest areas for improvement in internal processes along with viable solutions.
· Identifies improvements by leveraging and simplifying processes, minimizing touchpoints, and documenting them.
· Develops business process flows / workflows and frameworks
· Maintains understanding of the product and its policy, procedures and standards, and business domain knowledge for own edification and knowledge sharing with their team, new team members and cross-functional teams
· Follow Ontario Health’s methodologies and provide feedback for continuous improvement
· Adhering to and promoting Ontario Health policies and standards, including privacy, security and architecture
Desired Skills:
· Facilitation skills
· Negotiation skills
· Relationship and consensus building
Required Skills:
· Excellent verbal and written communications
· Excellent analytical skills
· Excellent problem solving
· Excellent time management/organizational skills
· Strong team player
· Flexibility and adaptability in a dynamic environment
· Ability to work with minimal supervision
Evaluation Criteria:
· Demonstrated proficiency in a broad range of business analysis tools and methodologies, including advanced process mapping techniques, comprehensive documentation practices, and IT Service Management (ITSM) frameworks and applications. Ability to apply these tools strategically to support complex IT and business initiatives.: 25 Points
· Demonstrated experience in product-related work, including requirements elicitation and analysis, leading user acceptance testing, supporting implementation of customer-facing web or mobile applications, and developing and implementing processes and procedures.: 25 Points
· Demonstrate experience supporting external customer projects by completing tasks and performing analysis independently. Proven strong facilitation, negotiation, and conflict resolution skills, and the ability to work with IT teams and end-users, build consensus, and lead project tasks and/or UAT efforts.: 20 Points
· Versatility in both Agile (Scrum/Kanban) and Waterfall environments, demonstrated ability to use modern tools (JIRA, Confluence, SQL, BI platforms like Tableau/Power BI) to perform analysis and translate insights into business and product requirements/strategy.: 20 Points
· Ability to clearly explain complex ideas, build business cases, and present recommendations that guide decisions and align product/projects with organizational goals.: 10 Points
Deliverables Include but not limited to:
· Use case documentation
· Business requirements
· Report requirements
· Workflow mapping
· Operational procedures
· Onboarding support for new integration of 3rd party applications
· Risk & issues management
· Continuous quality improvement
· Support new integrations and onboarding services. Identifies and addresses potential challenges or roadblocks promptly to minimize impact on project timelines.
· Product Support
o Document, support and manage ongoing product requirements and release queue
o Supports process development and continuous Improvement activities across organization
· Support and engage with stakeholders to resolve inquiries, escalations, and alignment discussions.
· Provide knowledge transfer documents and conduct knowledge transfer sessions for all the above deliverables with assigned Ontario Health subject matter experts.
· Adhering to and promoting Ontario Health policies and standards, including privacy, security and architecture.
· Provide knowledge transfer documents and conduct knowledge transfer sessions for all the above deliverables with assigned Ontario Health subject matter experts.
· Other related work as assigned
Must haves:
· Minimum 7+ years of experience as a Senior Business Analyst
· 7 years of experience with requirements elicitation and analysis techniques, developing use case documentation, business requirements, and business test plans.
· Experience with a wide range of process mapping techniques, documentation tooling (such as Jira, Confluence Wiki or similar tools) and IT Service Management practices and applications (such as Remedy/Helix).
· Knowledge of project delivery practices such as Software Development Life Cycle (SDLC), Agile and/or SCRUM.
· Strong business acumen and understanding of architecture, systems, APIs and databases.
· Bachelor’s degree in Business, Engineering, Computer Science, or related discipline, or equivalent experience.
· 7+ years' experience supporting implementation and business support for web or mobile based applications for customers
· Identity and Access Management experience an asset.
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 orhello@raiserecruiting.com