Client Services Senior Project Coordinator
- Pay Rate: $21/hour on W2
- Contract Length: 12 months
- Location: 50 miles within Approved HUB Locations (Remote)
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Overview
- This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions.
- In addition to helping support the PM in overall project execution, the Project Coordinator will partner with several internal key departments including, but not limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements, and Claims Operations.
Responsibilities
- Project Execution – Meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards
- Internal Collaboration – Responsible for working with internal operational groups throughout the projects’ lifecycles and coordinating deliverables to meet project objectives.
- Client Communication – Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally.
- Reporting & Documentation – Provide project reporting, perform analysis of reporting to ensure quality and contextualize results for client, draft project telephone scripts and website text, assist in development of business rules.
- Towards this goal, the Project Coordinators will work with the Project Managers in Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards. A critical component of the job is to manage and resolve complex tasks.
- Will be working with the lots of Data & reporting
- Will need to collaborate with other teams – regarding data Uploading information to team Excel – intermediate (vlook-up, pivot tables etc.,)
- Will have some communication with Clients – need to communicate professionally
- Will need to reconciliation on client payments
Qualifications:
- Bachelor’s Degree or other relevant industry experience is preferred
- 1+ year work experience with direct client/customer contact in a professional environment
- Experience with Microsoft Office Suite, specifically:
- Excel: Intermediate proficiency including XLOOKUP/VLOOKUP, PivotTables, CONCAT, conditional formatting, and data validation.
- Word: Document formatting, template creation, mail merge.
- Outlook: Calendar management, email organization, and scheduling
- Some accounting skills
- Excellent verbal and written communication skills with a professional, calm demeanor
- Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment
Top Required Skills:
- Very detailed oriented
- Client communication skills
- Proficient in Outlook & intermediate for Excel skills
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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