Client Services Project Specialist
- Pay Rate: $25.65 – $30.78/hour on W2
- Work Type: Remote – 50 miles within Approved Hub Locations
- Duration: 12-month contract (with possible extension and conversion)
Raise is currently hiring a Client Services Project Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Overview
- Project Attorneys/Specialists ensure their assigned tasks are handled timely and in line with the provided directions and expected results.
- Ensures that consumer-facing discussions are effective and handled with empathy.
- This position requires collaboration and coordination with internal teams, project managers, and clients.
- Attention to quality assurance and meeting client deadlines and deliverables are other key elements of the role.
- Project Attorneys/Specialists will professionally communicate with clients and demonstrate a client-focused ethos.
- This role is expected to be an escalation route to review consumer-facing inquiries or issues that cannot be resolved by standardized processes.
Responsibilities
- Respond to complex inquiries from customers and clients across various communication methods, including phone, email, and written correspondence.
- Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
- Work effectively in a highly collaborative environment with various business partners.
- Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project.
- Assist the supervisor or PM in resolving any issues that might arise
- Monitor the overall health of the case by identifying any errors and creating solutions for resolution.
Top Required Skills:
- Excellent Customer Service Skills.
- Ability to problem solve and think critically to determine correct response to stated or implied questions being asked by class member regarding the Settlement.
Qualifications
- JD from an accredited U.S. law school or foreign law degree with LLM
- Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook
- Flexible and customer service focused
- Outstanding written and verbal communication skills are required.
- Ability to clearly communicate complex ideas to diverse audiences.
- Ability to handle changing or competing priorities to support business needs.
- Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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