Temporary Sales Operations Coordinator
- Santa Clara, California US
- Temporary position
- Duration- 3 months
Who are you?
You are a knowledgeable, personable, and confident professional with solid experience in a manufacturing production environment. You are an enthusiastic, innovative, and flexible individual, who brings a blend of expertise in managing sales processes, coordinating with production schedules, and ensuring customer satisfaction while maintaining operational efficiency. If this sounds like you, we want to meet you!
Who is the employer?
The Raise has partnered with our client, a global supplier of thin film materials for the RF Wireless, optics, photovoltaic, and MEMS markets in a wide range of industries including semiconductor, life sciences, Aerospace & Defense, consumer-mobility and clean energy. They are a successful team of engineers and technicians hosting a positive and casual environment.
Now they are looking for you: their new Sales Operations Coordinator, to join their team.
What you will be doing:
As the new Sales Operations Coordinator, you will report directly to the Director of Sales Operations and play a key role in a manufacturing environment that serves as a critical link between the sales, operations, and production teams to ensure smooth workflow and efficient customer service. This role focuses on coordinating daily activities for quote requests and sales orders, maintaining databases of all requests, communicating with customers as well as internal departments on customer requirements and expectations. Coordinating quotes and purchase orders with operations, manufacturing, purchasing, finance and outside sales. Work with other departments to ensure the highest level of customer satisfaction and build customer loyalty.
Practically speaking, you will:
- Enter quotations, sales orders, and delivery requests accurately, resolving any discrepancies with customer paperwork prior to delivery
- Maintain and update customer records
- Manage inventory levels and delivery schedules for customer consignment portals.
- Work with Operations on order scheduling and lead time
- Communicate directly with customers on RFQs and Open Order status
- Proactively strive to maintain high levels of quality, accuracy, and process consistency in the sales organization and planning efforts
- Assist sales management in understanding process bottlenecks and inconsistencies
- Lead process improvements in Sales Operations to reduce lead time and increase efficiency
- Coordinate receipt of customer supplied material
The details:
This is a maternity leave temporary position.
We are seeking a candidate based in the Santa Clara, CA area who can work in a primarily remote capacity. The selected individual may be required to attend occasional in-office meetings as needed. The role will transition to fully remote after an initial 2–3 weeks of onsite training.
What will you bring?
Education: BA/BS degree in a related field.
Experience:
· A minimum of 2+ years in customer service within a relevant industry, preferably in a manufacturing or distribution environment.
· Hands-on experience with Sage X3 or a similar ERP system, along with proficiency in Microsoft Office Suite.
Skills & Attributes:
· Exceptional organizational skills and keen attention to detail.
· Strong written and verbal communication abilities.
· Demonstrated business acumen with problem-solving, project management, and analytical capabilities.
· Self-motivated and proactive, with the ability to drive projects to completion with minimal supervision.
· Energetic, enthusiastic, and positive attitude.
Preferred Qualifications:
· Experience in a manufacturing company.
· Familiarity with developing sales forecasts.
· Your combination of technical expertise, organizational skills, and a proactive mindset will be key to excelling in this role.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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