Senior Operations Auditor

Senior Operations Auditor 

• Contract Length: Full-Time – Permanent
• Work Type: Office  
• Location: Gastonia, NC

Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.    

Job Overview

• We are committed to delivering safe, reliable energy while advancing operational excellence, innovation, and sustainable growth. We are seeking an Advisor, IT Application Services (Maximo) to support and enhance Asset and Work Management Systems, with a primary focus on IBM Maximo Application Suite (MAS 9).
• In this role, you will combine business analysis, systems expertise, and technical support capabilities to manage the end-to-end lifecycle of asset and work management processes. Working closely with business stakeholders, technical teams, and vendors, you will deliver solutions that improve system performance, operational efficiency, and user experience.
• This is an excellent opportunity for a professional who enjoys solving complex business and technology challenges in a collaborative, fast-paced environment.

Key Responsibilities

• Serve as the subject matter expert and system administrator for IBM Maximo/MAS, supporting system configuration, workflows, security, automation scripts, reporting, and ongoing system optimization.
• Collaborate with business stakeholders to gather, analyze, and document requirements, translating business needs into practical functional and technical solutions.
• Support and maintain integrations between Maximo and enterprise applications, including Oracle ERP Finance and Supply Chain systems.
• Design, test, implement, and validate system enhancements and new functionality to meet evolving operational and business requirements.
• Provide Level 2 and Level 3 application support for Maximo and associated platforms, including field mobility solutions, ensuring system reliability, performance, and availability.
• Lead and contribute to system upgrades, enhancement initiatives, project implementations, and continuous improvement efforts.
• Develop and maintain system documentation, training materials, user guides, and support procedures.
• Deliver training and knowledge transfer sessions for end users and support teams.
• Partner with internal teams and external vendors to ensure successful solution delivery and ongoing operational support.
• Troubleshoot complex application issues and drive resolution through effective problem-solving and stakeholder collaboration.

Qualifications:

• Required:
  • Bachelor’s degree in information systems, Computer Science, Engineering, or a related field.
  • Minimum 4 years of experience in IT support, systems analysis, business analysis, application support, or a related discipline.
  • Experience with or exposure to IBM Maximo/MAS or other Enterprise Asset Management (EAM) and Work Management solutions.
  • Strong understanding of asset management and work management business processes.
  • Demonstrated ability to analyze business requirements and translate them into effective technology solutions.
  • Excellent problem-solving, analytical, and troubleshooting skills.
  • Strong verbal and written communication skills with the ability to collaborate effectively across business and technical teams.
  • Experience supporting cross-functional stakeholders, vendors, and end users in a complex enterprise environment.
• Preferred
  • Experience with field mobility solutions such as Maximo Mobile or other mobile applications used by field operations and maintenance teams.
  • Experience with Oracle ERP Finance and Supply Chain modules.
  • Exposure to SAP Work Manager and/or SAP Plant Maintenance (PM).
  • Knowledge of SQL and reporting tools such as BIRT.
  • Familiarity with system integrations, APIs, and enterprise application architecture.
  • ITIL certification or working knowledge of ITIL practices and service management principles.

Working Conditions

• Primarily office-based work environment.
• Occasional travel may be required to support operational, project, or business needs.
• Hybrid work arrangements may be available based on business requirements.

Physical Requirements

• The role may require:
  • Prolonged periods of sitting and computer use.
  • Keyboarding and repetitive motion activities.
  • Occasional standing, reaching, kneeling, and light-to-moderate lifting of objects up to 20 pounds.
  • Ability to read computer screens, interpret color-coded information, and review detailed documentation.
  • Ability to communicate effectively in person, virtually, and by telephone.

Cognitive and Mental Requirements

• Successful candidates must be able to:
  • Analyze and solve complex business and technical problems.
  • Interpret and apply written and verbal instructions.
  • Organize, prioritize, and manage multiple tasks and deadlines effectively.
  • Evaluate alternatives and make decisions with moderate operational impact.
  • Prepare reports, documentation, presentations, and business communications.
  • Communicate clearly and collaborate with a diverse group of stakeholders.

Looking for meaningful work? We can help    

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.    

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.    

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/    

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com    

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