Experience Coordinator
- Pay Rate: Up to $22.00/hour, depending on experience
- Contract Length: 4 Months, with the possibility of an extension
- Location: Calgary, Alberta
Raise is currently hiring an Experience Coordinator on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client is a market leading financial institution
Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.
Description
The Experience Coordinator in this role will serve as the strategic face of the organizations brand by orchestrating an elevated, high-touch hospitality environment for all clients, guests, and team members. This role functions as the operational anchor for corporate locations, blending front-line brand representation with complex facility management, including vendor oversight, space-booking administration, and the maintenance of common area integrity. Ultimately, the position is designed to ensure seamless daily operations and consistent service excellence through both the direct management of onsite services and the mentorship of the Experience Curator.
This position requires being onsite Monday to Friday 7:30am to 3:45pm (including a 1-hour lunch break), with the occasional need to work shifted hours, such as 8:45am to 5:00pm. This role primarily entails working at the front reception desk. It also requires daily lunchtime and occasionally full-time coverage for the Experience Curator role that requires standing/walking 80% of the day, along with tasks that may include lifting and carrying up to 20 pounds.
Responsibilities
- Experience Coordinator accountabilities include (but are not limited to):
- Client, Guest & Team Member Experience
- Supporting onsite client, guest and team member experience and managing the daily operations of the reception desk.
- Ensure the corporate location is operating in a safe, secure, well-maintained, and client-centric environment.
- Oversee catering, event setup/teardown, and daily facility maintenance (coffee service, dishware, and supply replenishment)
- Providing both in-person and virtual support to team members across all spaces via the team shared email and phone line.
- Experience Coordination
- Creates and oversees best practices for the workplace and onsite experience for all client-facing and common spaces, collaborating with stakeholders and team members to bring the practices to life.
- Managing client and large meeting room spaces including supporting logistics for large onsite meetings.
- You will provide oversight, create and maintain standards and business processes for all client-facing and common spaces, collaborating with stakeholders and team members to bring the standards to life.
- You will manage third party contractor and vendor performance for onsite corporate services and amenities.
- Utilizing an understanding of change management concepts, you will implement workplace experience changes with a high level of end user engagement and buy-in, creating smooth change transitions, including training guides for end users.
- Utilizing strong communication skills including both written and verbal, you will manage Workplace communications, including channel posts.
- Managing all onsite services including preparing assigned workstations, lockers, team storage, parking and ordering of onsite supplies. Coffee bar management including set up daily.
- Managing incoming mail and deliveries by leveraging your strong knowledge of various document types and business functions.
- Completing Experience Curator duties – including catering oversight and event set up / take down, replenishment of supplies, managing coffee machine set up and cleaning daily, loading and emptying dishwashers, resetting spaces; requiring being able to stand/walk for approximately 80% of the day and lift / carry up to 20 pounds.
- Performing additional administrative tasks as required or requested.
- Traveling to other corporate locations within Alberta for coverage support may be required.
- Vendor Management
- Responsible for vendor management of at least one amenity vendor such as biophilia program, food service vendor(s), etc.
- Serve as the primary point of contact for internal business units relying on the vendor's services.
- Monitor vendor performance against contract terms and SLAs, manage a rolling action item log.
- Develop and foster a collaborative, long-term relationship strategy with the vendor beyond just transactional interactions.
- Proactively identify opportunities for the vendor to bring innovative solutions or new efficiencies to .
- Complete monthly invoicing from vendor, review spend analysis, work on cost reduction opportunities with the vendor.
Requirements
- 3 year of experience experience managing a high-traffic reception desk, greeting guests, and maintaining a "brand-aligned" atmosphere in a corporate or luxury hospitality setting.
- Experience with Workplace Operations & Facility Coordination, Familiarity with Space Booking Software (e.g., Robin, Envoy) and managing workstation/locker assignments.
- Experience with Vendor & Contract Oversight – managing third-party contractors (like food services or biophilia programs) and tracking their performance.
- Experience with writing corporate communications (like Slack/Teams channel posts) and creating training guides or SOPs (Standard Operating Procedures)
- Proficiency in Google Workspace or Microsoft Office 365, experience managing shared inboxes
- Education
- Post secondary education Post-Secondary Degree or Diploma in Business Administration or Management, Hospitality or Tourism Management or Facility Management, would be an asset for this role
Additional Information
- A requirement for candidates to be considered for this role will be to complete a criminal and credit check (including Canadian Credit Risk Score)
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com.
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