Billing Support Analyst
* Contract Length: 12 Months
* Work Type: Hybrid In-Office (Monday, Tuesday & Thursday) Remote (Wednesday & Friday)
* Location: North York, ON M2J 1P8 or Thorold, ON L2V4Y6 or Brantford, ON N3T 5M4
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Job Overview:
* The Billing Support Analyst provides daily operational and analytical support across several key customer and billing functions. This role supports critical integrations and processes that enable seamless customer service delivery.
Key Responsibilities:
Provide day-to-day functional support related to (but not limited to):
* Meter reading,
* Billing and financial invoicing,
* Customer management module issues,
* Work order integration
* Service address issues that impact our ability to bill over three million customers each month.
* Manage other related "How To" questions, Adhoc reports/queries, QRAM, Deferral Variance, and Downstream Systems Integration.
Collaboration:
* Work closely with internal stakeholders, business partners, and external vendors to drive system enhancements and operational improvements.
* Participate in the evaluation and implementation of system changes that increase productivity and elevate customer satisfaction.
Communication:
* Communicate clearly and effectively with a wide range of stakeholders.
* Prepare written communications and provide verbal updates that include the collection, interpretation, and explanation of data.
* Translate technical system issues into business impacts and actionable next steps for non-technical audiences.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com