Salesforce Application Administrator
- Contract Length: 1 year
- Location: Vancouver British Columbia
Raise is currently hiring a Salesforce Application Administrator on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of Canada's public research Universities is a global centre for teaching, learning and research. Consistently ranked among the top public Universities in the world
Description
The Application Administrator is primarily responsible for the ongoing administration and technical support for our clients Salesforce platform, including both the Constituent Relationship Management (CRM) platform and Marketing Cloud. The Application Administrator elicits, analyzes, validates, and verifies business objectives, processes and functions for software development and/or integration to optimize the use of technology and improve organizational effectiveness, efficiencies and economies. Working in partnership with the CRM and Marketing Cloud Product Owners and development team, the role determines the strategic direction for the implementation of Salesforce both technically and as an advocate for the Salesforce platform in order to best meet the needs of the University. As a subject matter expert, the Application Administrator leads the roll out of new features and serves as a key member of the Salesforce Solution & Delivery team. In addition, this role is responsible for systems infrastructure provisioning, configuration, enforcing established data security policies; and monitoring platform health and performance.
Scope of work
- Administers the enterprise Salesforce platform along with third party integrated applications from the Salesforce AppExchange, across multiple development and production environments
- Leads the collaborations with others within the team, across various units in UBC and with vendors to problem solve technical issues
- Manage user permission and security setting to provide sensitive data and ensure stability of the system
- Analyze requirements to design and implement solutions using Salesforce objects, triggers, workflows, and pages and rules
- Manage synchronization of constituent data, campaign data and engagement metrics between Marketing Cloud and Salesforce CRM
- Develop automated workflows and journeys in marketing cloud automation studio
- Manage data extensions and audience segments based on various criteria
- Implement industry best practices for email deliverability
- Manages new releases of Salesforce to efficiently roll out new features
- Contributes to the strategic planning of the Salesforce platform
- Leads processes and procedures development to improve Salesforce org health
- Maintains security of the system by analyzing and recommending updates to sharing rules and security levels
- Acts as project lead for operation projects concerning data integrity, and leads duplicate management, data cleanup, execution of bulk operations using tools like SOQL and Data Loader and defining data validation rules
- Acts as a technical point of contact for business functional teams concerning all application and interface changes
- Leads analyzing, testing, verification and validation of custom software and third-party package software implementation
- Analyzes the impacts of proposed changes to technology services and/or performance for UBC IT and other UBC departments
- Analyzes user adoption of the system and leads in the development of end-user training
- Evaluation criteria
- Technical skills and knowledge
- Communication skills and collaboration
- Accountability and work ethics
- Organization skills
Qualifications
- 10 years of experience working on Salesforce platform
- Maintain relevant salesforce certifications including but not limited to Administrator, Advanced Administrator and Marketing Cloud Administrator
- Must have demonstrated combination of knowledge and experience in the IT project lifecycle including project management, business analysis, development, quality assurance, change management and related disciplines.
- Working experience on enterprise-wide projects
- Proven experience in business analysis, including requirement gathering, process mapping, and stakeholder engagement
- Continuous Learning & Platform Agility: Proven track record of self-directed, proactive learning to keep pace with the rapid release cycle of the Salesforce Platform.
- Industry cloud expertise: Experience with Salesforce Education Cloud or other industry specific cloud (e.g. Health Cloud, Financial Services Cloud).
- Emerging Technology (AI): Demonstrated interest or experience in Salesforce AI, including prdiective and generative AI capabilities, with a commitment to staying current on AI-driven enhancements within the Salesforce ecosystem.
- Strong understanding and related experience with Testing best practices/concepts
- Ability to multi-task and address project and operation demands in a fast paced and changing environment
- Strong troubleshooting skills and ability to provide creative solutions to problems and business challenges
- Education and Certifications
- Bachelor’s Degree Computer Science, Information Technology, Business Administration,
Looking for meaningful work? We can help!
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