We’re Hiring! Our key client is hiring and looking to add a Benefits Administrator to their team. Please check the description below and reach out to us for more details if you are interested.
Pay: $30.00/hour on W2
Work Type: Onsite – Austin, TX 78759
Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Duration: 2-month contract (likely extension up to 6 months; potential conversion not guaranteed)
Job Overview:
* The Benefits Administrator is responsible for supporting and delivering day-to-day operations of company benefits programs, including Group health, dental, and vision, Short-term and long-term disability, Life insurance and accident plans, Flexible spending accounts (FSA), Health savings accounts (HSA), Retirement plans, Employee Assistance Program (EAP), Leave of absence (LOA) and Wellbeing programs.
* Provides exceptional customer service to employees, ensuring they understand available benefits and receive timely, accurate support.
* Works closely with HR Partners, Shared Services (1st Point HR), Finance, vendors, and internal stakeholders to ensure compliance, accuracy, and an excellent employee experience.
* Requires a proactive, solution-oriented mindset and a strong willingness to learn. Extensive training (approximately one month) will be provided.
Key Responsibilities:
* Core Benefits Administration & Operations
* Maintain benefits databases and ensure data accuracy across systems (Workday, BenefitSolver, Fidelity, Payroll, ServiceNow).
* Monitor benefit data flow and troubleshoot discrepancies.
* Update and maintain employee records.
* Process benefit-related invoices and coordinate with Finance.
* Partner with carriers, brokers, and accounting teams for monthly billing and payment processing.
* Employee Support
* Serve as escalation point for benefits-related inquiries.
* Answer employee benefit questions with professionalism and empathy.
* Advise employees on benefit options (directly or via ServiceNow/KISS).
* Maintain benefits websites and resources.
* Objectively clarify issues and proactively resolve concerns.
* Payroll & Audit Support
* Perform weekly audits of benefit deductions.
* Ensure timely premium payments.
* Identify and resolve payroll-related discrepancies.
* Compliance & Governance
* HIPAA: Plan and execute annual training; ensure documentation completion by October.
* COBRA: Coordinate with COBRA administrator for timely notifications.
* Prepare data for non-discrimination testing and vendor census requests.
* Support audits, government reporting, and annual filings.
* Wellbeing Program Support
* Support administration and development of wellbeing platform.
* Promote annual wellbeing initiatives.
* Monitor enrollment and participation statistics.
* Update training materials and employee guides.
* Create benefits and wellbeing-related communications.
* Coordinate distribution lists and approvals with HR.
* 1st Point HR Support (ServiceNow / KISS)
* Respond to Tier 2+ benefits cases within SLA requirements.
* Manage dependent updates and override transactions in BenefitSolver.
* Verify Qualifying Life Event (QLE) transactions.
* Troubleshoot HSA and FSA requests.
* Assist with retirement-related inquiries.
* Provide guidance on benefits-related forms.
* Leave of Absence (LOA) Support
* Serve as liaison between employee, manager, HR, and LOA administrator.
* Coordinate benefit billing during leave.
* Prepare direct billing through BenefitSolver.
* Maintain consistent documentation and employee experience throughout leave process.
Minimum Requirements:
* Bachelor’s degree in Business Administration, Human Resources, or related field with 2+ years of benefits administration experience
* OR No degree with 5+ years of relevant benefits administration experience
* In-depth knowledge of benefit plans
* Hands-on experience with Workday (Required)
* Experience with ServiceNow (Shared Services / 1st Point HR) preferred
* Intermediate Excel skills:
* Pivot Tables
* VLOOKUPs
* Graphing
* Mail Merge
* Formulas
Preferred Qualifications:
* Experience with data analysis
* Strong critical thinking and problem-solving skills
* Excellent interpersonal and communication skills
* Strong time management skills
* Team-oriented mindset
Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.