Application Support Specialist – Intermediate
Pay Rate: Flexible
Location: Toronto, Ontario
Contract Length: 7 Months
We at Raise are hiring right now for one of our Clients. If you’re interested, apply below for your chance to join a great place to work.
Qualifications:
· University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
· A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment
· Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution
· Proven experience performing incident triage, analysis, and resolution in a production environment
· Hands-on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
· Strong working knowledge of SharePoint site administration, including: Permissions and access management (users, groups, inheritance); Site configuration, document libraries, and content structures; Support of collaboration and document management features
· Experience supporting SharePoint migrations, deployments, or organization wide implementations, including post deployment stabilization and issue remediation
· Ability to perform root cause analysis and coordinate issue escalation with technical teams
· Strong experience providing frontline user support and working directly with business clients
· Ability to clearly communicate technical issues and resolutions to nontechnical users
· Demonstrated focus on client satisfaction, service quality, and continuous improvement
· Experience developing and maintaining support documentation, procedures, and knowledge base articles
· Excellent written and verbal communication skills
· Strong organizational skills with the ability to manage multiple priorities in a fastpaced support environment
· Ability to work independently as well as collaboratively within a crossfunctional team
The candidate must demonstrate the following qualifications and experience:
Breakdown
Education and Experience:
· University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
· A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment
· Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution
Technical and Functional Skills:
· Proven experience performing incident triage, analysis, and resolution in a production environment
· Hands‑on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
· Strong working knowledge of SharePoint site administration, including:
o Permissions and access management (users, groups, inheritance)
o Site configuration, document libraries, and content structures
o Support of collaboration and document management features
· Experience supporting SharePoint migrations, deployments, or organization‑wide implementations, including post‑deployment stabilization and issue remediation
· Ability to perform root‑cause analysis and coordinate issue escalation with technical teams
Support and Client Engagement:
· Strong experience providing front‑line user support and working directly with business clients
· Ability to clearly communicate technical issues and resolutions to non‑technical users
· Demonstrated focus on client satisfaction, service quality, and continuous improvement
· Experience developing and maintaining support documentation, procedures, and knowledge base articles
Professional Skills:
· Excellent written and verbal communication skills
· Strong organizational skills with the ability to manage multiple priorities in a fast‑paced support environment
· Ability to work independently as well as collaboratively within a cross‑functional team
Deliverables
The Application Support Specialist will deliver the following:
· Effective triage, resolution, and closure of SharePoint incidents and service requests in accordance with service level expectations
· Accurate and complete ServiceNow ticket documentation, including issue analysis, resolution actions, and client communication
· Ongoing SharePoint administration support, including permissions management, site configuration, and user access assistance
· Implementation and rollout support, including user onboarding, post‑migration issue resolution, and stabilization activities
· Maintained support documentation and knowledge base articles to support consistent service delivery
· Identification of recurring issues and trends, with recommendations for service improvements
· Periodic support metrics and status reporting, as required by the City
Must Haves:
· Hands‑on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
· Strong working knowledge of SharePoint site administration, including: Permissions and access management (users, groups, inheritance), Site configuration, document libraries, and content structures, and Support of collaboration and document management features
· Experience supporting SharePoint migrations, deployments, or organization‑wide implementations, including post‑deployment stabilization and issue remediation
Proven experience performing incident triage, analysis, and resolution in a production environment
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com