We’re Hiring! Our key client is hiring and looking to add a Technical Support Analyst II (Audio/Visual) to their team. Please check the description below and reach out to us for more details if you are interested.
Pay Rate: $48.67/hour on W2
Work Type: Onsite – Houston, TX 77002
Work Schedule: 1st Shift | 8:00 AM – 5:00 PM CST
Duration: 11-month contract (with possible extension and/or conversion)
Job Overview:
* The Technical Support Analyst II (Audio/Visual) is an end-user focused role centered on proactive issue resolution and support of enterprise audio-visual systems.
* This position requires strong troubleshooting skills, clear communication, and the ability to train end users to prevent recurring issues.
* The role also involves learning and supporting a variety of AV hardware and software platforms.
Key Responsibilities:
* Provide daily support, maintenance, and troubleshooting for conference room AV hardware and software.
* Assist end users with meeting scheduling, setup, and technical issues.
* Monitor system health and performance of AV platforms and digital signage solutions.
* Collaborate with senior AV staff on system evaluations and improvements.
Detailed Responsibilities:
* Support daily meetings and on-site events, including technical setup and troubleshooting.
* Assist with camera tracking, meeting scheduling, and live meeting support.
* Provide remote troubleshooting and end-user training for AV systems.
* Conduct daily site walkthroughs to proactively identify and resolve issues.
* Run system health reports and address identified concerns.
* Participate in training and research of new AV technologies and solutions.
Qualifications & Skills:
* Experience supporting audio-visual equipment (e.g., conferencing systems, AV control systems, and collaboration tools)
* Familiarity with enterprise collaboration platforms and AV technologies preferred.
* Strong problem-solving skills and ability to manage multiple tasks and deadlines.
* Ability to analyze data and support reporting activities.
* Self-motivated with strong attention to detail.
* Excellent end-user support and communication skills.
* Ability to work in a fast-paced, cross-functional environment.
* Physically capable of lifting up to 50 lbs., bending, climbing ladders, and working under desks/tables.
Desired Attributes:
* Detail-oriented with a focus on accuracy and quality
* Adaptable and able to thrive in dynamic environments
* Strong analytical and critical thinking skills
* Excellent verbal and written communication
* Strong organizational and time management skills
Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.