Conversation Designer
- Location: Toronto, ON – Hybrid (In office 4 days per week, WFH 1 day a week)
- Pay Rate: $60.39/hr – $71.31/hr
- Contract Length: 12 Months.
We at Raise are hiring a Conversation Designer for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Responsibilities:
- This designer’s responsibilities will be split across project and strategic work.
- As part of our strategic initiatives, they will help with incorporating conversational design into our content strategy and processes. They will map, specify, and document prompts and complex flows (including error handling, clarifications, routing, transfers, etc.) and think about how their colleagues and partners will do so as well.
- They will also support content requirements for new and existing banking mobile app features, working with our squad partners and other designers to craft intuitive, modern, and minimal experiences for our clients.
A typical day might be:
- An hour or two collaborating with different design squads on in-flight designs in the mobile app
- Some time for solo work as they document the copy and get it translated and approved
- A few hours working with content partners on this central team on our content strategy or other strategic initiatives
- Working with partners and other teams across banking to understand their needs inside the app
- Some time experimenting with and crafting prompts and processes for AI.
- Our team also has a strong, friendly, social culture, and we always have time for a little socializing.
Must-have Skills:
- 5+ years’ combined experience creating content for conversational experiences such as chat or agentic flows and writing for mobile experiences.
- Have experience writing mobile app content (brevity), map flows, and script writing experience.
- Copywriter, worked on mobile apps, journey mapping, wrote content (human conversation flow)
- Top-notch writing/communication skills
- Some experience with AI agents and generative technology
- Systems thinking design: content strategy, design systems, service mapping.
- Have experience planning and documenting content for chat flows, prompts and intent clarifications, exceptions and error handling, routing, and transferring to relevant resources.
- Have strong collaborative skills as we work with partners and leaders across mobile and the bank
Nice-to-have Skills:
- Be bilingual, with conversational fluency in both Canadian English and French.
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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