Customer Service Specialist
Pay Rate: Up to $20.68/hour on W2, depending on experience
Work Type: Onsite – Sugar Land, TX 77478
Work Schedule: Monday – Friday | 8:00 am – 4:00 pm
Duration: 8-month contract with possibility of extension and/or conversion based on performance and other factors.
Additional Details: Standard Driver’s License and Motor Vehicle Record (MVR) are required.
Job Overview:
The Customer Service Specialist is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet customer requirements on a timely basis.
Responsibilities:
- Coordinate orders and shipments between Manufacturing and customers.
- Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
- Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
- Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.
Qualifications:
- High School Diploma or equivalent required.
- Minimum of 2 years of relevant professional experience.
- Intermediate knowledge of Microsoft Excel (e.g., formulas, data organization, and formatting).
- Skilled in the creation, formatting, and management of professional document files.
- Strong English language competency with a focus on assertive communication to interact effectively with team members and stakeholders.
- A quick learner with the ability to adapt to new processes and environments efficiently.
- Exceptional attention to detail to ensure accuracy in all tasks and documentation.
- Proven time management skills with the ability to prioritize tasks and meet deadlines.
VEVRAA Federal Contractor – priority referral of Protected Veterans requested. An Equal Opportunity Employer – Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity national origin, age, disability, status as a protected veteran, or other characteristics protected by law.