Content Quality Assurance & Auditor
- Location: Toronto, ON – Hybrid(in office every Thursday and every fourth Friday of the month.
- Pay Rate: $39.21 – $46.28/hr
- Contract Length: 12 Months with a possibility of extension
We at Raise are hiring a Content Quality Assurance & Auditor for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Responsibilities:
Validation & Testing:
• Evaluate emails, SMS, web pages, and campaign journeys against quality standards.
• Estimate, prioritize, plan, and execute testing activities
• Execute sign-off of developed digital assets.
• Ensure completeness and quality of digital marketing campaigns using Salesforce Marketing Cloud
Compliance & Documentation:
• Ensure adherence to company policies, procedures, and maintain compliance with laws, regulations, and guidelines.
• Document checklists, standards, and reference documents.
Stakeholder Engagement & Collaboration:
• Collaborate with Project Management and Development staff through all stages of the project lifecycle.
Defect Analysis & Issue Resolution:
• Identify, analyze, and document defects, questionable functions, errors, and inconsistencies.
• Recommend and facilitate solutions to recurring issues, bugs, and defects.
Process Implementation & Audit Execution:
• Monitor and track process issues, making recommendations to streamline and improve overall processes.
Continuous Improvement:
• Review client, customer, and user feedback to enhance checks, reduce errors, and improve overall development quality.
• Troubleshoot issues to ensure the development cycle remains on track and provide support for immediate resolution.
How You'll Succeed
• Execute Tests Against Standards: Evaluate and validate campaigns and content, raising issues and supporting with issue resolution.
• Campaign Audit Execution: Plan and coordinate audit activities, checklist completion and recordkeeping.
• Communicate Standards & Documentation: Communicate quality standards and parameters to team members; maintain documentation.
• Compliance: Ensure all work adheres to company policies, procedures, and regulatory guidelines.
• Collaboration: Work closely with cross-functional teams throughout the project lifecycle.
• Issue Resolution: Recommend and facilitate solutions to campaign and content issues.
• Defect Analysis: Identify and document defects and inconsistencies; analyze recurring issues.
• Feedback Review: Review and act on feedback from clients, customers, and users.
Must Have Requirement:
• 2+ years’ experience in email/web development testing, campaign execution, or quality assurance.
• 2+ years' of proven experience in functionally testing emails, websites, mobile applications, and campaign automations using a variety of tools, emulators, browsers, and devices
• Hands-on experience with defect tracking systems, workflow management (e.g., JIRA, Bugzilla, Workfront), automated email testing tools (e.g., Litmus, Email on Acid, DiffChecker), and web page testing (e.g., SauceLabs, BrowserStack).
• Experience with accessibility testing to ensure conformance to WCAG 2.0, AODA, and web accessibility best practices.
• Workfront experience or equivalent (Jira)
Nice to Have:
• Experience with Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio, SQL) and knowledge of Salesforce Data Cloud
• Experience as a campaign developer and/or QA Analyst
• Bilingual (English and French)
Soft skills:
• Quality Focus: Quality-focused, ensuring every piece of work is delivered defect-free and at the highest standards.
• Time Management: Excellent time management skills with a proven ability to meet deadlines.
• Analytical Communicator: Comfortable investigating complex problems and communicating detailed information effectively, with the ability to tailor explanations to the appropriate level of technical detail for different audiences within the organization.
• Self-Starter & People-Oriented: Ability to take initiative, navigate ambiguity, and build relationships through respect and authenticity.
• Continuous Improvement: Possesses a continuous improvement mindset to enhance checks, reduce errors, and improve quality.
• Values-Driven: Brings authenticity to work and lives CIBC’s values—trust, teamwork, and accountability.
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodations: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
#LI-VM1