Bilingual Program Service Coordinator
• Full-time position
• Hybrid working environment, easily accessible downtown Toronto location
• Competitive salary package with benefits package that include Health Spending accounts, internet allowance and a one time home office setup allowance
• Annual performance bonus
Our client is a B Corp certified social enterprise enabling healthcare equality for all. As a social enterprise, they manage dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Their targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.
As the Bilingual Customer Service Representative, you will interface with program applicants over the phone, by web chat and e-mail, responding to program general inquiries, and provide quality service and insight into the process.
Details:
This is a full-time, permanent position offering a hybrid work model that blends remote work with planned in-office days. You will be required to visit the Toronto office once-twice a month.
Primary Accountabilities:
· Provides help to program members and prospective members in both English and French, in a contact center that operates from 8:30am to 5:00pm, using live-agent chat, web chat, and online fax/mail.
· Ability to handle a high volume of incoming calls
· Supports families throughout the entire registration and intake process
· Follows an established process to facilitate consistent registration of eligible program applicants
· Assesses applicant needs and provides information regarding possible solutions
· Answers questions and provides information about the program application and applicant eligibility for services and program.
· Uploads, tracks, saves, and updates applications, when required
· Contributes to the verification of applications against internal and external databases
· Assesses applicant needs and provides information regarding possible solutions
· Other duties as assigned.
Required Skills and Qualifications
Knowledge and Experience:
· 3-5 years of previous customer service/administrative experience
· A University Degree or College Diploma in social work or other related field
· Exceptional communication skills both in English and French
· Strong interpersonal skills to maintain good customer service
· Experience delivering services in the developmental services sector is an asset
· Familiarity with contact center environment and tools including live chat, web chat, phone, and online fax/mail
· Understands how to deal with marginalized and vulnerable populations
· Ability to prioritize work under pressure
· Exceptional organizational skills to work independently, and take initiative
· Problem solving and analytical reasoning skills
· Strong computer skills, specifically in MS Word, Excel; and aptitude for database software
Looking for Meaningful Work? We can help.
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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