Contact Center Agents
- Pay Rate:
- $18.00/hour on W2 – Contact Center Agent
- $19.00/hour on W2 – Bilingual Contact Center Agent
- Contract Length: 12 months
- Location: Phoenix, AZ 85034 (Onsite)
- Work Schedule: 6:00 AM – 2:30 PM PT
- Training Schedule: 6:00 AM – 2:30 PM PST | Training will be a total of 4 days | Tue – Fri 1/27-1/30
- Continued Education: 6:00 AM – 2:30 PM PST | 2/2-2/6 start taking calls on 2/9
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Contact Center Agents
Overview
- The client’s Systems Class Action business operates a call center to handle potential claimant inquiries and claims.
- The incumbent for this position is responsible for answering inbound and outbound calls, and processing email, chat, and callback interactions.
Responsibilities
- Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team.
- Complete necessary administrative work as needed and complete call logs accurately.
- Other projects as assigned by supervisor.
Top 3 Required Skills
- Call Center Experience
- Ability to Use Computer
- Verbal and Written Communication Skills
Qualifications
- High school diploma or equivalent.
- Good verbal and written communication skills.
- Dependable and able to adhere to schedule.
- Effective problem-solving skills.
- Effective listening skills.
- Customer service orientation.
- Attention to detail.
- Ability to work effectively in a high volume and sometimes stressful work environment.
- Ability to read, write, and speak English.
- Ability to sit at a workstation for long periods.
Bilingual Contact Center Agents
Key Responsibilities
- Interact with customers via telephone to provide information.
- Process transactions and reply to inquiries about services.
- Use computer system to track, gather information, and/or troubleshoot customer issues.
- Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken.
- Maintain the highest level of customer service.
- Refer unresolved customer issues to designated leadership for resolution.
Top 3 Required Skills
- Call Center Experience
- Ability to Use Computer
- Verbal and Written Communication Skills in both Spanish and English
Qualifications
- Must have a High School Diploma or GED.
- 6 months previous customer service experience.
- Must be computer literate.
- Excellent verbal and written communication skills.
- Ability to make good decisions and resolve issues in a clear and calm matter.
- Bilingual as required. Reading, writing, speaking.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
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