Bilingual Contact Center Representative
- Pay Rate: $19/hour on W2
- Contract Length: 12 months
- Location: 50 miles within Approved Hub Locations (Remote)
Raise is currently hiring a Bilingual Contact Center Representative on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Responsibilities
- Interact with customers via telephone to provide information.
- Process transactions and reply to inquiries about services.
- Use computer system to track, gather information, and/or troubleshoot customer issues.
- Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken.
- Maintain the highest level of customer service.
- Refer unresolved customer issues to designated leadership for resolution.
Top Required Skills
- Bilingual: Proficient in reading and speaking Spanish/ English
- Call Center Experience
- Ability to Use Computer
- Verbal and Written Communication Skills
Qualifications
- Must have a High School Diploma or GED.
- 6 months previous customer service experience.
- Must be computer literate.
- Excellent verbal and written communication skills.
- Ability to make good decisions and resolve issues in a clear and calm matter.
- Bilingual as required. Reading, writing, speaking.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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