Reconciliation Specialist
• Full-time position
• Hybrid working environment, easily accessible downtown Toronto location
• Competitive salary package with benefits package that include Health Spending accounts, internet allowance and a one time home office setup allowance
Our client is a B Corp certified social enterprise enabling healthcare equality for all. As a social enterprise, they manage dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Their targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.
As the Reconciliation Specialist, you will be focused on operational data validation, reconciliation and compliance. You will troubleshoot issues directly with clients and families, and investigate discrepancies. Collaboration with internal teams and stakeholders is key, as this role also contributes to process improvements, automation initiatives and data quality enhancements.
Details:
This is a full-time, permanent position offering a hybrid work model that blends remote work with planned in-office days. You will be required to visit the Toronto office once-twice a month.
Primary Accountabilities:
• Perform daily, weekly, and monthly reconciliations of funding allocations, provider claims, disbursements, and client reimbursements to ensure alignment across internal systems, government reporting requirements, and banking records.
• Investigate discrepancies, variances, and errors—working collaboratively with Finance and Operations teams to resolve issues, while escalating client, system, and process gaps to leadership.
• Review, reconcile, and validate claim, funding, and payment data between internal systems, adjudication platforms, and provider submissions.
• Provide direct customer service support to clients and families by phone and email—troubleshooting reconciliation issues, answering questions, and ensuring timely, professional resolution.
• Provide direct support to clients and providers by phone/email to resolve reconciliation issues.
• Contact service providers directly during operational reviews or troubleshooting to validate data and resolve outstanding issues.
• Collaborate with internal colleagues and external stakeholders, including providers and consortium partners, to ensure financial transactions are accurately documented, compliant, and processed within established SLAs.
• Support automation and digital transformation initiatives by validating data accuracy and assisting with process mapping for reconciliation touchpoints.
• Prepare reconciliation reports, dashboards, and variance analyses for leadership, external partners, and stakeholders.
• Maintaining strong audit trails by ensuring reconciliations and adjustments are accurately documented and stored in compliance with Accerta’s policies and government standards.
• Identify and recommend opportunities for process improvements, stronger internal controls, and efficiency gains within reconciliation and reporting workflows.
• Support audits, compliance reviews, and system testing (UAT) related to reconciliation processes.
• Other duties as assigned.
Required Skills and Qualifications
Knowledge and Experience:
• Post-secondary education in Accounting, Finance, Business Administration, or equivalent work experience.
Career Opportunity
• 2+ years of reconciliation, financial operations, or accounting experience, ideally within an insurance, healthcare, or not-for-profit environment.
• Strong customer service orientation, with the ability to troubleshoot reconciliation issues directly with clients, families, and providers in a clear and professional manner.
• Excellent communication skills—able to explain technical/financial issues to both internal teams and external stakeholders.
• Strong analytical and problem-solving skills with the ability to identify discrepancies, investigate root causes, and recommend solutions.
• Proficiency with Microsoft Excel, ERP/financial systems, and CRM or case management systems; experience with automation tools is an asset.
• Exceptional attention to detail, accuracy, and organizational skills in managing high-volume transactions.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Looking for Meaningful Work? We can help.
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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