Remote Contact Center Agents
- Pay Rate: $20/hour on W2
- Contract Length: 12 months
- Location: Beaverton, OR 97005 (Remote)
- Training Schedule: Monday – Friday | 7:00 AM – 3:30 PM PST | 1/12 – 1/23 Classroom Training/CE
- Shifts Available: Calls will begin on 1/26/2025
- Monday – Friday | 6:00 AM – 2:30 PM PST
- Wednesday – Saturday | 7:30 AM – 6:00 PM PST
- Monday – Friday | 9:30 AM – 6:00 PM PST
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Overview
- The client’s Systems Class Action business operates a call center to handle potential claimant inquiries and claims.
- The incumbent for this position is responsible for answering inbound and outbound calls, and processing email, chat, and callback interactions.
Responsibilities
- Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team.
- Complete necessary administrative work as needed and complete call logs accurately.
- Other projects as assigned by supervisor.
Top 3 Required Skills
- Call Center Experience
- Ability to Use Computer
- Verbal and Written Communication Skills
Qualifications
- High school diploma or equivalent.
- Good verbal and written communication skills.
- Dependable and able to adhere to schedule.
- Effective problem-solving skills.
- Effective listening skills.
- Customer service orientation.
- Attention to detail.
- Ability to work effectively in a high volume and sometimes stressful work environment.
- Ability to read, write, and speak English.
- Ability to sit at a workstation for long periods.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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