Supervisor, Claims
- Full-time, permanent position
- Remote working environment, required to visit the easily accessible downtown Toronto location 2-3 times monthly
- Competitive salary with access to health and dental benefits
We’re Raise, and we’ve joined forces with our client Accerta, who are looking to hire a Supervisor, Claims as soon as possible.
Accerta Services Inc, is a B Corp-certified social enterprise enabling healthcare equality for all. As a social enterprise, they manage dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Their targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.
As the Supervisor, Claims, you’ll lead a team responsible for delivering accurate, timely, and compliant expense and claims processing. The role ensures staff are equipped with the knowledge, tools, and support needed to uphold high standards of operational excellence and service quality.
This role ensures staff are equipped to deliver accurate, timely, and compliant expense processing and reporting, supporting the organization’s commitment to healthcare equality and social purpose as a Certified B Corporation. The Supervisor fosters a culture of accountability, transparency, equity, and continuous improvement, directly contributing to the delivery of publicly funded programs that advance equitable access to services for vulnerable and marginalized communities.
Primary Accountabilities:
· Understanding leadership and direction to Claims team members to ensure high-quality, accurate, and timely expense processing and reporting.
· Collaborate with families and consortium partners to support or resolve questions, issues, or escalations, ensuring a positive and empathetic experience for all stakeholders
· Monitor performance metrics and KPIs (e.g., processing times, compliance rates, audit results, accuracy) and take action to support achievement of targets.
· Conduct regular coaching, feedback, and development sessions to build skills, confidence, and knowledge, reinforcing accuracy, professionalism, and empathy.
· Oversee onboarding and training of new staff, ensuring consistent understanding of expense policies, workflows, and service standards.
· Support escalated or complex expense inquiries, providing guidance to ensure timely resolution and positive stakeholder experience.
· Ensure procedural consistency across the team by reinforcing workflows, documentation standards, and regulatory requirements.
· Partner with Management to identify trends, knowledge gaps, and opportunities for process improvement in expense operations.
· Lead and champion continuous improvement initiatives, encouraging staff to identify and implement enhancements to processes, systems, and service delivery.
· Support staff through change by communicating updates, guiding adoption of new tools or processes, and fostering a positive learning environment.
· Assist with resource and capacity planning to ensure service levels are sustained, and workloads remain balanced.
· Promote a collaborative and supportive team culture rooted in coaching, accountability, and continuous growth.
· Maintain and protect the confidentiality and privacy of all information.
· Perform other duties as assigned.
Details:
This is a full-time position offering a hybrid work model that blends remote work with planned in-office days. You will be required to visit the Toronto office twice a month at a minimum. Schedules will be determined in partnership between individuals, managers, and the team. While enjoying the flexibility of working from home, the work schedule is Monday through Friday, core business hours.
Skills & Qualifications:
- 5+ years of experience in expense management, finance, accounting, or program delivery environment.
- Minimum 1–2 years of experience in a supervisory, team lead, or coaching role.
- Experience monitoring KPIs, compliance, audit results, and/or performance dashboards.
- Demonstrated experience providing coaching, feedback, and performance management.
- Familiarity with expense management systems, claims software, financial databases, and quality assurance platforms.
- Experience in supporting onboarding and training new staff.
- Understanding of expense processing strategies, compliance standards, and financial stewardship best practices.
- Experience working with vulnerable or marginalized populations is an asset.
Education:
- Post-secondary education in Business Administration, Operations, Finance, or an equivalent combination of education and relevant experience.
A condition of employment is that you must clear an enhanced criminal background and vulnerable sector check.
Your Application
We value diversity and inclusion and encourage all qualified people to apply; however, only those selected for an interview will be contacted.
Looking for Meaningful Work? We can help.
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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