Supervisor, Administrative Services
- Full-time, permanent position
- Remote working environment, required to visit the easily accessible downtown Toronto location 2-3 times monthly
- Competitive salary with access to health and dental benefits
We’re Raise, and we’ve joined forces with our client Accerta, who are looking to hire a Supervisor, Administrative Services as soon as possible.
Accerta Services Inc, is a B Corp-certified social enterprise enabling healthcare equality for all. As a social enterprise, they manage dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Their targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.
As the Supervisor, Administrative Services, you’ll be responsible for the day-to-day leadership and oversight of frontline teams and related operational activities, including but not limited to intake, application processing, funding agreement enrollments, and other assigned functions. This role ensures all assigned work—including new applications, funding agreement enrollments, and future activities—is completed accurately, consistently, and within established service standards in a high-volume, rules-based environment where timeliness, documentation quality, and compliance directly impact client access to publicly funded programs.
Working within Accerta’s certified B Corporation framework, the Supervisor supports equitable and client-centered access to ASI programs by ensuring consistent application of eligibility criteria, funding agreement requirements, and documentation standards. The role reinforces accountability, transparency, and operational integrity through active coaching, performance management, and close monitoring of quality, productivity, and compliance risks.
Primary Accountabilities:
- Provide direct, day-to-day supervision of frontline staff responsible for new applications, funding agreement enrollments, eligibility verification, and ongoing maintenance activities.
- Assign, prioritize, and balance workloads across application intake and enrollment functions to meet service level agreements, turnaround times, and quality expectations.
- Support application and enrollment operations by assisting with intake, processing, and case resolution during peak volumes, coverage gaps, or program changes.
- Monitor individual and team performance against productivity, accuracy, timeliness, and quality KPIs; provide real-time direction, coaching, and corrective action as required.
- Ensure accurate intake, validation, and documentation of applicant and funding agreement information in accordance with program policies, contractual requirements, and internal quality standards.
- Oversee the preparation and review of daily and periodic operational reporting related to application volumes, enrollment outcomes, turnaround times, and backlogs to support workload planning, escalation, and continuous improvement.
- Review work outputs to identify errors, trends, and systemic risks; conduct root cause analysis and implement corrective and preventive actions.
- Ensure consistent execution of standard operating procedures, job aids, and workflows related to ASI applications and funding agreement enrollments.
- Escalate complex, high-risk, or time-sensitive application and enrollment issues with clear documentation and recommended resolutions.
- Partner with Management, Quality, and Program teams to support audits, quality reviews, funding agreement compliance activities, and continuous improvement initiatives.
- Coach staff on program policy interpretation, eligibility rules, funding agreement requirements, documentation standards, and data stewardship expectations.
- Support onboarding, cross-training, and ongoing development of staff to ensure readiness to independently process ASI applications and enrollments.
- Maintain operational continuity during volume fluctuations, staffing changes, or policy updates through proactive resource planning.
- Promote a respectful, inclusive, and accountable team environment aligned with Accerta’s values and B Corp principles.
- Other duties as assigned.
Details:
This is a full-time position offering a hybrid work model that blends remote work with planned in-office days. You will be required to visit the Toronto office twice a month at a minimum. Schedules will be determined in partnership between individuals, managers, and the team. While enjoying the flexibility of working from home, the work schedule is Monday through Friday, core business hours.
Skills & Qualifications:
- Minimum 2–3 years’ experience supervising frontline administrative or operational teams in a high-volume, rules-based environment.
- Experience supporting healthcare, social services, benefits administration, or government-funded programs preferred.
- Demonstrated ability to manage competing priorities while maintaining service standards, accuracy, and compliance.
- Strong people leadership and coaching skills, including experience addressing performance issues using clear expectations and documentation.
- Proven attention to detail and commitment to audit readiness, data integrity, and policy adherence.
- Ability to analyze operational reports, identify trends, and take appropriate corrective action.
- Proficiency with Microsoft 365 and experience working with case management, enrollment, or CRM systems.
Education:
Post-secondary education in Business Administration, Health Administration, Social Services, or a related field, or an equivalent combination of education and relevant experience.
A condition of employment is that you must clear an enhanced criminal background and vulnerable sector check.
Your Application
We value diversity and inclusion and encourage all qualified people to apply; however, only those selected for an interview will be contacted.
Looking for Meaningful Work? We can help.
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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