We’re Hiring! Our key client in the Legal industry is looking for additional members to their team. We have a Technical Writer role on the team.
Pay Rate: $32.84 – $37.97/hour on W2
Work Type: Remote – 50 miles within Approved HUB Locations
Duration: 12-month contract with possible extension
Job Overview:
* This role is responsible for supporting the creation, refinement, and lifecycle management of Business Essential Documents (BEDs), which include Standard Operating Procedures (SOPs), Policies, Processes, and Procedures.
* The individual in this role will work on the Oarational Excellence team and will partner closely with subject matter experts and stakeholders to gather information, perform research, identify process gaps, conduct peer reviews, and produce clear, accurate, and audit ready documentation. ready documentation.
* The Operational Excellence team supports documentation for processes that already exist, and the selected candidate will write BEDs in collaboration with stakeholders who own the underlying operational workflows.
* This person must work autonomously and also collaborate effectively across teams to ensure documents are clear, consistent, and aligned with Operational Excellence expectations.
Key Responsibilities:
* Develop, write, and revise SOPs, Policies, Processes, and Procedures using established Operational Excellence documentation standards and best practices.
* Perform research and analysis, partnering with subject matter experts to understand existing workflows, terminology, systems, and decision points.
* Facilitate interviews, working sessions, and clarification meetings with stakeholders and SMEs to collect accurate information for BEDs.
* Identify process gaps or unclear areas within stakeholder provided workflows and escalate or clarify appropriately. provided workflows and escalate or clarify appropriately.
* Conduct peer reviews of documentation to ensure consistency, accuracy, alignment with templates and standards, and audit readiness.
* Maintain version control, manage updates, track communication history, and support audit requirements.
* Log changes, approvals, and documentation updates in compliance with Operational Excellence governance standards.
* Support senior leadership requests related to documentation, research, communications, and BED lifecycle tasks.
* Manage multiple documentation projects simultaneously while maintaining attention to detail and meeting deadlines.
* Recommend improvements to documentation clarity, structure, standards, and governance practices.
Qualifications:
* Extensive experience writing detailed technical documentation (2+ years)
* Strong analysis and research skills.
* Ability to effectively handle multiple tasks and time-sensitive projects, with changing priorities.
* Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
* Ability to express complex technical and abstract concepts effectively both verbally and in writing.
* Excellent verbal and written communication skills with a professional, calm demeanor.
* Ability to interact with all levels of managers and end-users in the organization.
* Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment is required.
* Microsoft office suite, to include Power Point, Word, Excel. Visio.
Requirements:
* Strong research and analytical skills, with the ability to evaluate existing processes and identify gaps or inconsistencies.
* Ability to facilitate productive conversations with stakeholders and subject matter experts to gather accurate information.
* Excellent verbal and written communication skills, with the ability to translate complex or technical content into clearly structured documents.
* Ability to work both independently and collaboratively, demonstrating proactive follow through and strong organizational skills.
* Critical thinking skills to analyze, validate, and clarify operational details in a fast-paced environment.
* Ability to communicate professionally with stakeholders at all organizational levels.
* Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Smartsheet.
* Familiarity with documentation governance platforms such as SharePoint or LogicGate is preferred but not required.
Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.