CMO Maintenance Officer
- Location: Toronto, ON – (Onsite)
- Pay Rate: $26.29/hr
- Contract Length: 6 months with the possibility of extension
We at Raise are hiring a CMO Maintenance Officer for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Responsibilities:
- Sending out tokens to our corporate Clients, needs to be in office from Monday to Friday
- Ensure maintenances requests are attended to as per established SLA (service level agreement)—95% within 2 business days
- Ensure all information is updated and recorded in SCM (Sales and Contact Management – Microsoft Dynamics)
- Responsible for monitoring various applications (SCM—Microsoft Dynamics, Outlook, RightFax, Express, Interview Browsers)
- Demonstrate “Client First Initiative” by being responsive to the needs of all areas in Cash Management Operations and working together to add value to the client
- Share responsibility for complete customer satisfaction both within the Cash Management Operations group and externally with our service partners.
- Identify gaps and areas of improvement, develop and implement changes to gain efficiency and be more effective. Accept responsibility and ensure problem determination/resolution is handled promptly and efficiently, and whenever necessary, assistance/escalation action is taken to resolve issues quickly.
- Applying due diligence when completing service requests and conducting investigations, identifying the root cause and resolving it.
Must-have Skills
- 5-9 years customer service experience
- Computer skills, at least graduating from grade 12
- Excellent communication skills.
- Keen attention to detail and quality
- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously
- Excellent knowledge and competency using the Microsoft Office suite of products with a specific focus on Microsoft Excel.
Nice-to-have Skills:
- Cash Management product knowledge
- Bilingual in French and English
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodations: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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