**English version will follow**
L'utilisation du genre masculin a été adoptée afin de faciliter la lecture et n'a aucune intention discriminatoire.
Représentant(e) du service à la clientèle/du soutien I
- Lieu : Montréal, Québec (sur place)
- Salaire : 31,33 $/heure
- Durée du contrat : 12 mois
Raise recrute un(e) Représentant(e) du service à la clientèle/du soutien I pour l’un de ses clients de premier plan. Chef de file de son secteur, cette entreprise agrandit son équipe pour répondre à la demande croissante. Nous embauchons dès maintenant ; si ce poste vous intéresse, postulez ci-dessous pour avoir la chance de rejoindre une entreprise où il fait bon travailler.
Responsabilités :
- Service à la clientèle/Soutien pour les fins de semaine : accueil des clients, préparation des badges de sécurité, gestion du standard téléphonique, préparation des rapports et soutien à l’équipe de formation (gestion et distribution du matériel pédagogique et des iPads pour les formations internes, et réponse aux appels clients). Fournir un excellent service à la clientèle.
Principales tâches :
- Service à la clientèle exceptionnel
- Accueil ; gestion du standard téléphonique
- Préparation et gestion des badges de sécurité
- Enregistrement des clients et numérisation des documents réglementaires
- Traitement des paiements par carte de crédit
- Rapports statistiques quotidiens
- Réponses aux appels clients pour le soutien des formations
- Mise à jour du matériel pédagogique
Compétences requises :
- Maîtrise intermédiaire de l’informatique et de la suite MS Office
- La connaissance du milieu de la formation en vol et en maintenance est un atout.
- Formation : Cégep DEC ou équivalent
- Bilingue : anglais et français
- Excellentes aptitudes en service à la clientèle
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Customer Service/Support Representative I
- Location : Montréal, Quebec ( Onsite)
- Pay Rate : $31.33/hr
- Contract Length: 12 Months.
We at Raise are hiring a Customer Service/Support Representative I for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Responsibilities:
- Customer Service/Support to cover weekends to perform reception/front desk duties, including greeting customers, preparing security badges, operating the main switchboard, preparing required reports, and providing backup support to course support, including maintaining/distributing courseware material and iPads in support of in-house training events and performing customer calls. Provide excellent customer service and assistance as required.
Key outputs/deliverables and tasks:
- Provide excellent customer service
- Front desk coverage ; operate main switchboard
- Security badge preparation and management
- Customer check-in and documentation Scanning of regulatory documents
- Course payment processing on credit cards as required
- Statistical daily reports
- Customer calls to provide support for upcoming training
- Assist in course material revision updates as required.
Competencies required:
- Intermediate computer skills with knowledge of MS Office.
- Appreciation of the flight and maintenance training program environment is an asset.
- Education : CEGEP DEC or equivalent
- Bilingual: English and French
- Excellent customer service skills
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodations: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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