We are currently requesting resumes for the following position: Sr Business Analyst Servicenow HR
Resume Due Date: Thursday, March 19th, 2026 (5:00PM EST)
Number of Vacancies: 1
Level: MP4
Duration: 24 Months
Hours of work: 35 Hours
Location: CHQ Oshawa (Hybrid – 3 days remote)
Job Overview
- Collaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirements
- Candidate must have strong servicenow experience as a BA, create user stories and navigate servicenow, develop workflows
- Conduct workshops and interviews to understand business processes and identify areas for improvement
- Ensure that requirements are clearly articulated and aligned with business objectives
- Write clear and concise user stories with well-defined acceptance criteria
- Ensure that user stories are understood and agreed upon by both the development team and stakeholders
- Break down high-level requirements into smaller, actionable pieces
- Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives
- Work closely with the development team to ensure timely delivery of user stories.
- Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals
- Collaborate with the ServiceNow development team to design solutions that meet business needs
- Ensure that proposed solutions are technically feasible and aligned with best practices
- Coordinate and participate in testing activities, including the development of test plans and scripts
- Maintain comprehensive documentation of requirements, processes, and solutions
- Provide training and support to end-users as needed
- Automate major ServiceNow Modules using ServiceNow ATF application
Qualifications
- Experience: 3-5 years of experience as a Business Analyst, in ServiceNow leading HRSD stories as the primary focus, ITSM as secondary
- Education: Degree or diploma in Information Technology, Business Administration, or related field.
- Proficiency in ServiceNow, particularly in IT, HR, and SIR modules.
- Strong understanding of agile methodologies and practices.
- Experience creating user stories and acceptance criteria.
- Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
- Experience with ServiceNow Agile 2.0.
Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to: Indigenous Peoples, racialized individuals, persons with disabilities, and women. They aim to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our clients long-term strategy for equity, diversity, and inclusion.
Looking for meaningful work? We can help.
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
#IMW