HR Services Representative
- Pay Rate: $28.95/hour, depending on experience
- Contract Length: 7 Months
- Location: Calgary, Alberta
Raise is currently hiring a HR Services Representative on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of North America's leading energy infrastructure companies with operations in natural gas, oil and power industries throughout Canada, the United States, and Mexico
Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.
Description
Reporting to the Manager, HR Services, the HR Services Representative will provide first-point-of-contact support for all human resources inquiries from employees and retirees across the organization on a variety of HR processes, policies, practices, and programs.
Responsibilities
- Respond to general HR queries and provide guidance in line with 's HR processes, policies, practices, and programs.
- Manage cases for employee lifecycle events, including facilitation and coordination with internal HR teams and oversee full process to completion.
- Provide high quality, timely resolution and professional customer service via online portal, telephone, and chat
- Collaborate with HR partners to resolve complex matters, find solutions and escalate matters not resolved at the first point of contact to the appropriate stakeholders
- Thoroughly and accurately record all inquiries using case management application and maintenance of HR data in SAP and or workday
- Support the administration of various human resources programs for employees and leaders
- Identify opportunities to improve our service focused on user experience, effectiveness and efficiency as well as simplifying processes
- Participate in ongoing training and learning opportunities as well as projects or initiatives.
Qualifications
- 2 or more years of Human Resources or relevant experience
- 1 year of experience in a service role with the ability to provide exceptional customer service
- Strong ability to effectively communicate verbally and in writing with impact and handle confidential information
- Ability to resolve inquiries in an effective and timely manner while managing competing priorities in a high-paced, deadline-driven environment
- Problem solver with critical thinking skills including an aptitude to adapt to change and thrive in a dynamic and complex organization
- Preferred Qualifications
- Experience with Workday, SAP and ServiceNow
- Education and Certifications
- University degree in Human Resources, Business, or a related field
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com.
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