Asset Management Analyst
- Pay Rate: $57.50hour, depending on experience
- Contract Length: 1 Year
- Location: Calgary, Alberta
Raise is currently hiring an Asset Management Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our client is responsible for the safe and reliable operation of the Alberta Interconnected Electric System.
Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.
Description
Reporting to the Manager, SNOW, Security & Compliance Delivery and Quality Assurance, The Software Asset Management Analyst is a contract resource responsible for managing and optimising the end-to-end software asset lifecycle using ServiceNow, including SAM Pro and Hardware Asset Management (HAM). This role focuses on licence compliance, cost optimisation, and data-driven insights across complex software publishers.
Responsibilities
- Operate and optimise ServiceNow SAM Pro, including Software Asset Workspace, licence reconciliation, and optimisation dashboards.
- Manage the full software asset lifecycle from request and deployment through renewal, true-up, and retirement.
- Perform advanced licence reconciliation and compliance analysis for major publishers (e.g. Microsoft, Adobe, Oracle).
- Identify cost-saving and risk-reduction opportunities using usage data, entitlements, and optimisation rules.
- Maintain accurate software models, entitlements, and normalization aligned to SAM Pro best practices.
- Support software audits, renewals, and true-up activities with defensible data and reporting.
- Integrate SAM Pro with HAM, CMDB, Discovery, and Procurement to ensure end-to-end asset visibility.
- Collaborate with security, finance, sourcing, and operations teams to support governance and decision-making.
Qualifications
- 3–5 years of dedicated experience in software asset management. (specific tasks like managing entitlements, license reconciliation, and using SAM Pro dashboards).
- 1–2 years of direct, hands-on experience specifically with the SAM Pro module (rather than just general ServiceNow usage).
- Proven experience managing at least 2–3 audit or renewal cycles for major publishers like Microsoft or Oracle.
- Hands-on experience performing compliance analysis and "true-ups" for Tier 1 vendors, specifically Microsoft, Adobe, and Oracle.
- Lifecycle Management, experience with managing assets from initial request and deployment through to retirement and disposal.
- Deep understanding of complex licensing models (e.g., per-core, per-user, SaaS subscriptions, and on-premise PVU models).
- IT Ecosystem Integration, Knowledge of how SAM Pro integrates with the CMDB, ITOM Discovery, Hardware Asset Management (HAM), and Procurement modules.
- Proven hands-on experience with ServiceNow SAM Pro implementation or operations.
- Strong understanding of complex software licensing and subscription models.
- Experience with ITIL-based IT Asset Management (ITAM) processes Preferred.
- Education and Certifications
- A Degree or Diploma in Information Technology (or equivalent).
- Nice to have certifications: Certified Software Asset Manager (CSAM) or ServiceNow CIS-Software Asset Management
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
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