Bilingual Medical Record Review Associate (French/English)
- Pay Rate: $25.00/hour (on W2)
- Contract Length: 6 months
- Location: 50 miles within Approved Hub Locations (Remote)
- Work Schedule: 8:30 AM – 5:00 PM Local Time Zone | Some OT may be available.
- Training Schedule: There will be a two-week training period where we will need everyone on the same 8:00 AM – 4:30 PM PDT schedule. Once training is complete the team member can select a different schedule to accommodate their time zone and preference
Overview
- The Medical Record & Technology Specialist supports clinical review activities and the use of client’s AI technology.
- This position assists with reviewing medical records, interpreting clinical documentation, maintaining workflow accuracy, and helping facilitate internal training and support for the client’s AI platform.
- The ideal candidate has a clinical background (LPN, RN, or similar), strong attention to detail, and comfort working with digital tools in a remote environment.
Responsibilities
- Ensuring excellent customer service internally and/or externally.
- Generates required program reports or documentation accurately and on time.
- Actively participates in the development of departmental procedures and process documentation.
- Uses subject matter expertise in everyday tasks to meet the team’s objectives, make recommendations based on the interpretation/synthesis of data, and assess team needs to determine action.
- Proactively identifies opportunities for process improvement.
- Assists in the planning and/or execution of special projects.
- Ensures the protection of sensitive information.
- Resolves technical and subject matter issues.
- Collaborating with others to identify and resolve issues or process improvements.
- Acts as a liaison within group and throughout organization to meet client needs and coordinate service delivery.
- Adhering to standard operating procedures (SOP’s).
- Assisting with the creation, documentation, and implementation of departmental procedures.
- Participating in meetings and being a dependable resource on assigned projects.
- Assists management with escalations when applicable.
- Assists with training.
- Effectively escalates issues and acts as first point of escalation for Associate I.
Top Required Skills
- Microsoft Office Suite
- Attention to Detail
- Prior Experience reviewing medical records in both English and Canadian French (Canadian French preferred, but other French dialects acceptable).
- Self-directed
- Bilingual in English and Canadian French (Canadian French preferred, but other French dialects acceptable).
- Excellent verbal and written communication skills
Requirements
- Bachelor’s Degree in relevant field or 1-3 years equivalent work experience.
- 3 plus years of experience working in specialized area related to this role.
- Demonstrates outstanding internal and external client service skills.
- Effective problem-solving ability.
- Able to adapt to constantly changing environment.
- Accustomed to successfully meeting critical deadlines.
- Must be able to work both independently and as part of a team.
- Must be proficient in Microsoft Office Suite.
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Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
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