Global Quality & Service Advisor
- Pay Rate: $110.00 – $127.73/hour (on W2)
- Contract Length: 6 months
- Location: Spring, TX 77389 (Onsite)
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Overview
The Global Quality & Service Advisor is responsible for driving service and quality excellence across the EMPS supply chain through effective quality processes, tools, and KPI management. This role leads continuous improvement initiatives, supports customer satisfaction objectives, and promotes consistent quality practices across global value chains.
Responsibilities
- Communicate product quality incidents and events in accordance with established notification guidelines.
- Identify and develop improvement opportunities related to service and quality performance.
- Develop, implement, and maintain service and quality processes and tools that support global supply chain operations.
- Drive continuous improvement initiatives focused on enhancing customer satisfaction KPIs.
- Champion change initiatives and support effective communication and engagement across global teams.
- Support quality performance oversight and consistent stewardship of service and quality KPIs.
- Support the maintenance of the EMSC KPI dashboard, ensuring accuracy, relevance, and accessibility.
- Identify and promote best practices related to service and quality stewardship processes.
- Lead the Supply Chain Business Process Improvement (BPI) Council and drive key SC BPI initiatives aligned with corporate goals.
- Lead the Global Quality Community of Practice (CoP) to facilitate knowledge sharing, alignment, and implementation of quality initiatives.
Qualifications
- Bachelor's degree required.
- 5+ years of experience in Quality, Supply Chain, Continuous Improvement, or a related field.
- Strong understanding of Quality Management Systems (QMS), customer satisfaction KPIs, and quality performance management.
- Experience supporting or managing service and quality processes within a supply chain environment.
- Strong process management and continuous improvement mindset with a focus on operational efficiency.
- Excellent communication and collaboration skills with the ability to work across global, cross-functional teams.
- Proficiency with Power BI, Microsoft Office Suite, and SAP.
- Ability to analyze performance metrics, support KPI governance, and drive process improvements.
- Supply chain experience preferred.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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