Dynatrace SME – Tools Integration (Dynatrace & ServiceNow)
- Location: Montreal (Hybrid/Onsite)
- Contract Length: 3.5 Months
We at Raise are hiring a Dynatrace SME – Tools Integration (Dynatrace & ServiceNow) for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Key Responsibilities
Dynatrace and ServiceNow Integration
- Design, implement, and maintain integrations between Dynatrace and ServiceNow.
- Configure and manage API-based connectivity between Dynatrace and ServiceNow platforms.
- Ensure reliable data exchange between monitoring, CMDB, incident, and change management processes.
- Troubleshoot and resolve integration-related issues and performance bottlenecks.
Naming & Tagging Standardization
- Define and implement enterprise-wide naming conventions and tagging standards.
- Configure Dynatrace Service Naming Rules and Process Naming Rules.
- Develop Auto-Tagging strategies to improve visibility and service ownership.
- Ensure consistency of monitoring data across applications, infrastructure, and cloud environments.
- Establish governance processes for ongoing compliance with naming standards.
CMDB Integration
- Configure Dynatrace to ServiceNow CMDB integrations.
- Set up and manage CMDB API connections.
- Implement automated synchronization of monitored entities into ServiceNow CMDB.
- Validate data quality, completeness, and reconciliation processes.
- Support CMDB governance and operational improvements.
CI Mapping & Service Mapping
- Map Dynatrace entities (Hosts, Processes, Services, Applications, Kubernetes Workloads, Cloud Resources) to ServiceNow Configuration Items (CIs).
- Configure ETL and Identification & Reconciliation Engine (IRE) processes.
- Establish service relationships and dependency mapping.
- Ensure accurate service topology representation within CMDB.
- Support asset lifecycle and configuration management initiatives.
Incident Integration
- Configure automated creation of ServiceNow incidents from Dynatrace problems and events.
- Implement incident enrichment with contextual monitoring data.
- Configure alert routing, prioritization, and assignment workflows.
- Enable event correlation and reduce alert noise through optimized integrations.
- Support IT Operations and Service Desk teams in incident response processes.
Maintenance Window Automation
- Implement automated maintenance window creation within Dynatrace using ServiceNow Change Requests.
- Configure integrations with ServiceNow Change Management processes.
- Ensure alerts and incidents are suppressed appropriately during approved maintenance activities.
- Develop governance processes for maintenance scheduling and reporting.
Platform Administration & Optimization
- Optimize integration performance, monitoring coverage, and operational effectiveness.
- Recommend best practices for observability and service management alignment.
- Configure and manage:
- Management Zones
- Alerting Profiles
- Problem Detection Rules
- Service Detection Rules
- Auto-Tagging Rules
- Dashboards and Reporting
Documentation & Knowledge Transfer
- Develop integration design documents, SOPs, runbooks, and operational procedures.
- Create support documentation for troubleshooting and administration.
- Conduct workshops, training sessions, and knowledge transfer activities.
- Provide mentoring and technical guidance to operations and platform teams.
Required Technical Skills
- Dynatrace SaaS / Managed
- OneAgent Deployment and Configuration
- ActiveGate Administration
- Service Detection Rules
- Process Detection Rules
- Auto-Tagging
- Management Zones
- Alerting Profiles
- Problem Detection and Event Management
- Dashboards & Reporting
- Dynatrace APIs
- Integration & Automation
- REST APIs
- JSON / XML
- Webhooks
- PowerShell
- Python
- Automation and Workflow Orchestration
Required Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
- 8+ years of IT Operations, Monitoring, ITSM, or Observability experience.
- 5+ years of hands-on Dynatrace implementation and administration experience.
- Proven experience integrating Dynatrace with ServiceNow CMDB and ITSM modules.
- Strong understanding of ITIL processes and service management practices.
- Experience working in large enterprise environments.
- Excellent troubleshooting, communication, and stakeholder management skills.
Preferred Certifications
- Dynatrace Associate Certification
- Dynatrace Professional Certification
Key Deliverables
- Dynatrace-ServiceNow Integration Architecture
- Naming & Tagging Governance Standards
- CMDB Integration Configuration
- CI Mapping Framework (ETL/IRE)
- Automated Incident Management Integration
- Maintenance Window Automation Solution
- SOPs, Runbooks, and Support Documentation
- Knowledge Transfer and Training Materials
- Integration Health and Optimization Reports
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
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