Key Responsibilities
Naming & Tagging Standardization
- Design and implement enterprise-wide naming and tagging standards within Dynatrace.
- Configure custom service naming rules and process naming rules.
- Develop and enforce tagging governance across applications, infrastructure, cloud, and business services.
- Ensure consistency and accuracy of monitored entities across environments.
- Create documentation and standards for service ownership, application hierarchy, and metadata management.
- Establish governance processes for ongoing monitoring configuration management.
CMDB Integration
- Configure and maintain Dynatrace-to-ServiceNow CMDB integrations.
- Set up and manage API connections between Dynatrace and ServiceNow.
- Configure data synchronization and validation processes.
- Ensure monitoring entities are accurately reflected within the CMDB.
- Troubleshoot and resolve CMDB integration issues.
CI Mapping and Service Mapping
- Design and implement mapping of Dynatrace entities to ServiceNow Configuration Items (CIs).
- Configure ETL (Extract, Transform, Load) and IRE (Identification and Reconciliation Engine) processes.
- Maintain service dependency mappings and application relationships.
- Ensure accurate representation of infrastructure, applications, and services within ServiceNow.
- Improve CMDB data quality through automated discovery and reconciliation processes.
Incident Management Integration
- Configure integration between Dynatrace Problems and ServiceNow Incidents.
- Design automated incident creation and enrichment workflows.
- Implement event correlation and alert routing strategies.
- Reduce alert noise through intelligent problem detection and incident management best practices.
- Support operational teams in incident triage and resolution workflows.
Maintenance Window Automation
- Configure Dynatrace Maintenance Windows for planned activities.
- Integrate ServiceNow Change Management processes with Dynatrace.
- Automate maintenance window creation based on approved ServiceNow change requests.
- Ensure monitoring alerts are appropriately suppressed during planned maintenance periods.
- Establish governance and reporting for maintenance activities.
Platform Configuration & Administration
- Perform advanced Dynatrace platform configurations.
- Configure:
- Management Zones
- Alerting Profiles
- Auto-Tagging Rules
- Problem Detection Rules
- Dashboards and Reporting
- Service Detection Rules
- Support monitoring onboarding activities for applications and infrastructure.
- Documentation & Knowledge Transfer
- Create configuration guides, SOPs, and operational documentation.
- Develop integration design documents and support runbooks.
- Conduct training and knowledge transfer sessions for application, operations, and support teams.
- Mentor junior administrators and monitoring engineers.
Required Skills
- Dynatrace SaaS and/or Managed
- Service Detection Rules
- Process Detection Rules
- Auto-Tagging
- Management Zones
- Alerting Profiles
- Problem Detection
- Dashboards & Reporting
- OneAgent Configuration
- API Integration
ServiceNow (Nice to have)
- CMDB
- ITSM
- Incident Management
- Change Management
- Discovery
- Service Mapping
- ETL Framework
- Identification & Reconciliation Engine (IRE)
- REST API Integrations
Integration & Automation
- REST APIs
- JSON/XML
- Webhooks
- PowerShell
- Python (Preferred)
- Automation Workflows
Required Qualifications
- Bachelor's Degree in Computer Science, Information Systems, Engineering, or equivalent experience.
- Minimum 8 years of IT Operations, Monitoring, or Observability experience.
- Minimum 5 years of Dynatrace implementation and administration experience.
- Strong ServiceNow CMDB and ITSM integration experience.
- Hands-on experience with enterprise monitoring governance and operational processes.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and stakeholder management capabilities.
Preferred Certifications
- Dynatrace Associate Certification
- Dynatrace Professional Certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow ITSM Certification
- ITIL Foundation Certification
Key Deliverables
- Dynatrace Naming & Tagging Standards
- CMDB Integration Configuration
- CI Mapping Design & Implementation
- ServiceNow Incident Integration Setup
- Automated Maintenance Window Framework
- Operational Runbooks and SOPs
- Monitoring Governance Documentation
- Knowledge Transfer & Training Materials
- Integration Support and Optimization Report