Dynatrace SME (CMDB, Tagging, Naming Convention & Configuration)
- Location: Remote
- Contract Length: 3.5 Months
We at Raise are hiring a Dynatrace SME (CMDB, Tagging, Naming Convention & Configuration) for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Key Responsibilities
Naming & Tagging Standardization
- Design and implement enterprise-wide naming and tagging standards within Dynatrace.
- Configure custom service naming rules and process naming rules.
- Develop and enforce tagging governance across applications, infrastructure, cloud, and business services.
- Ensure consistency and accuracy of monitored entities across environments.
- Create documentation and standards for service ownership, application hierarchy, and metadata management.
- Establish governance processes for ongoing monitoring configuration management.
CMDB Integration
- Configure and maintain Dynatrace-to-ServiceNow CMDB integrations.
- Set up and manage API connections between Dynatrace and ServiceNow.
- Configure data synchronization and validation processes.
- Ensure monitoring entities are accurately reflected within the CMDB.
- Troubleshoot and resolve CMDB integration issues.
CI Mapping and Service Mapping
- Design and implement mapping of Dynatrace entities to ServiceNow Configuration Items (CIs).
- Configure ETL (Extract, Transform, Load) and IRE (Identification and Reconciliation Engine) processes.
- Maintain service dependency mappings and application relationships.
- Ensure accurate representation of infrastructure, applications, and services within ServiceNow.
- Improve CMDB data quality through automated discovery and reconciliation processes.
Incident Management Integration
- Configure integration between Dynatrace Problems and ServiceNow Incidents.
- Design automated incident creation and enrichment workflows.
- Implement event correlation and alert routing strategies.
- Reduce alert noise through intelligent problem detection and incident management best practices.
- Support operational teams in incident triage and resolution workflows.
Maintenance Window Automation
- Configure Dynatrace Maintenance Windows for planned activities.
- Integrate ServiceNow Change Management processes with Dynatrace.
- Automate maintenance window creation based on approved ServiceNow change requests.
- Ensure monitoring alerts are appropriately suppressed during planned maintenance periods.
- Establish governance and reporting for maintenance activities.
Platform Configuration & Administration
- Perform advanced Dynatrace platform configurations.
- Configure:
- Management Zones
- Alerting Profiles
- Auto-Tagging Rules
- Problem Detection Rules
- Dashboards and Reporting
- Service Detection Rules
- Support monitoring onboarding activities for applications and infrastructure.
- Documentation & Knowledge Transfer
- Create configuration guides, SOPs, and operational documentation.
- Develop integration design documents and support runbooks.
- Conduct training and knowledge transfer sessions for application, operations, and support teams.
- Mentor junior administrators and monitoring engineers.
Required Skills
- Dynatrace SaaS and/or Managed
- Service Detection Rules
- Process Detection Rules
- Auto-Tagging
- Management Zones
- Alerting Profiles
- Problem Detection
- Dashboards & Reporting
- OneAgent Configuration
- API Integration
ServiceNow (Nice to have)
- CMDB
- ITSM
- Incident Management
- Change Management
- Discovery
- Service Mapping
- ETL Framework
- Identification & Reconciliation Engine (IRE)
- REST API Integrations
Integration & Automation
- REST APIs
- JSON/XML
- Webhooks
- PowerShell
- Python (Preferred)
- Automation Workflows
Required Qualifications
- Bachelor's Degree in Computer Science, Information Systems, Engineering, or equivalent experience.
- Minimum 8 years of IT Operations, Monitoring, or Observability experience.
- Minimum 5 years of Dynatrace implementation and administration experience.
- Strong ServiceNow CMDB and ITSM integration experience.
- Hands-on experience with enterprise monitoring governance and operational processes.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and stakeholder management capabilities.
Preferred Certifications
- Dynatrace Associate Certification
- Dynatrace Professional Certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow ITSM Certification
- ITIL Foundation Certification
Key Deliverables
- Dynatrace Naming & Tagging Standards
- CMDB Integration Configuration
- CI Mapping Design & Implementation
- ServiceNow Incident Integration Setup
- Automated Maintenance Window Framework
- Operational Runbooks and SOPs
- Monitoring Governance Documentation
- Knowledge Transfer & Training Materials
- Integration Support and Optimization Report
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
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