Business Analyst
- Pay Rate: Flexible- Hybrid
- Location: Toronto, Ontario
- Contract Length: 24 Months
We at Raise are hiring right now for one of our Clients. If you’re interested, apply below for your chance to join a great place to work.
Responsibilities:
Reporting to the Manager, Business Development Innovation, and taking day-to-day work direction from the Project Manager, the BA will be responsible for the following:
• Gathering, documenting and validating business, stakeholder and solution requirements, and generating requirements documentation
• Using MR4TFS central repository to store, relate and link requirements
• Assessing requests, current state, identifying and analyzing process gaps and root causes, and documenting and making recommendations on future state
• Serving as a liaison between technical teams and business users / stakeholders
• Conducting workshops with business users to identify gaps, documenting current state processes including inefficiencies metrics (cost, time, etc.); process benchmarking when appropriate and KPIs/metrics
• Business case development and associated documentation where required
• Assisting with vendor communications management where required, and Scope of Services and RFP documentation as required under TTC procurement process
• Working with business teams, architects and IT PMO to balance the immediate delivery needs with the longer term strategic objectives
• Creating the necessary project documentation for management
• Coordinating and managing business analysis activities as necessary
• Assisting QA in creating test plan and test cases, performing testing on applications and interfaces
• Creating training materials and perform user training
• Providing on-site rollout and production support as part of new implementations
• Making formal presentations to senior management, organize and conduct meetings
• Other project duties as assigned
• Willing to travel to various sites as well as provide off-hours support to meet project training and production support needs for shift workers, if required
• Occasional site visits in subway station, platform, bus and street stop, terminal and and during different shifts, may be required The incumbent must be able to accept the required travel within GTA and comply with OHSA and TTC Health and Safety policies and procedures in the workplace.
Skills and Certifications
Mandatory Skills:
Bachelor Degree in Business Administration, IT or related discipline
• 10+ years of business consulting experience
• 7+ years of experience as a business, business systems and/or process analyst
• Demonstrable and comprehensive understanding and experience with digital documentation services, and analysis based on information management concepts
• Experience in dealing with complex business problems, identifying business/functional requirements and recommending how to best support them through processes and applications
• Experience in process analysis, design, and modelling in a complex environment; hands-on experience in developing process diagrams and documentation
Experience consolidating and validating requirements and designing solutions across diverse user groups
• Major IT implementation experience and understanding how systems are affected by business process change and their impacts
• Experience in assisting with and/or authoring RFI / RFP documentation
• Excellent communicator, both verbal and written, possessing the ability to manage and influence stakeholders and to sell recommendations by stating advantages and value in business terms; demonstrable experience engaging with multiple stakeholders from different business and technical areas.
Other Skills:
Extensive knowledge of business and systems development from methodology through RFP, analysis, design, development, implementation and production support
• Experience as a BA on a large-scale digital transformation project, especially moving an organization from paper-based systems to electronic document management
• Familiarity and understanding of human resources processes, especially in a large organization where multiple departments oversee different aspects of HR function
• Experience implementing third-party (vendor) solutions and services; cloud-based experience an asset
• Knowledge of municipal and provincial document retention by-laws / policies an asset
• Familiarity and understanding of performance measurement and Key Performance Indicator (KPI) definition/analysis
• CBAP, PBA and/or PMP certifications an asset
• Public and/or Transit experience an asset.
Deliverables:
Phase 1
• Business Requirements
• Scope of Services
• Request for Proposal (RFP) documentation
Phase 2
• Solution Requirements / End-user requirements
• Document Digitization requirements (data access, scanning processes, digitization procedures)
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com