Enterprise Search Engineer
· Pay Rate: (flexible)
· Location: Toronto ON
· Contract Length:6 months
Work Type: Hybrid
We at Raise are hiring right now for one of our Government Sector Clients. If you’re interested, apply below for your chance to join a great place to work.
RESPONSIBILITIES
The resource will play a key role in supporting the enhancement, modernization, and continuous improvement of enterprise search capabilities across both the City of Toronto Intranet and Toronto.ca.
Responsibilities will include:
- Supporting the assessment, enhancement, and optimization of search functionality to improve information discovery, navigation, and user experience across digital platforms.
- Collaborating with business, communications, content, and technical teams to identify search-related challenges, gather requirements, and recommend solutions that align with organizational objectives.
- Supporting the modernization of the Intranet search environment, including the evaluation, upgrade, and optimization of SearchBlox and related technologies to address longstanding employee concerns regarding search effectiveness and accessibility.
- Analyzing employee feedback, user behavior, and search analytics to identify opportunities for improving content discoverability and overall employee experience.
- Contributing to initiatives that enhance access to information for all staff, including employees who do not have regular access to City-issued devices or the City network.
- Supporting the development and implementation of search standards, best practices, metadata strategies, taxonomy improvements, and content optimization approaches to improve search relevance and accuracy.
- Assisting with the modernization of Toronto.ca by improving website search, navigation, and information architecture to better meet the needs of residents, businesses, visitors, and other users.
- Conducting user research, usability reviews, and search performance analysis to identify barriers to accessing information and recommend improvements based on industry best practices and user-centered design principles.
- Supporting the enhancement of search experiences across a large and complex web environment consisting of thousands of webpages, programs, and services.
- Working closely with technical teams, vendors, and stakeholders to support search-related upgrades, testing, implementation activities, and ongoing maintenance.
- Monitoring search performance metrics and preparing reports, recommendations, and presentations to support decision-making and continuous improvement initiatives.
- Ensuring search solutions align with accessibility requirements, digital service standards, modern web practices, and the City's strategic objectives for employee and public-facing digital experiences.