Trainer II
- Pay Rate: $55.52/hour (on W2)
- Contract Length: 12 months
- Location: Hybrid | Windsor, CT 06095
- Work Hours: 1st Shift | 08:30 AM – 05:00 PM
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Job Overview
We are seeking a Trainer II to support the SBS Learning & Development team with the delivery of new hire onboarding and operational training programs. This individual will facilitate instructor-led and virtual training, provide learner coaching and support, and help ensure a consistent, engaging learning experience while maintaining business continuity during periods of increased demand.
Responsibilities:
- Facilitate CE New Hire Training and other assigned learning programs.
- Deliver engaging instructor-led, virtual, and blended learning experiences.
- Lead classroom activities, discussions, skill practices, and knowledge checks.
- Utilize established facilitator guides, participant materials, and learning resources.
- Provide coaching, feedback, and support to learners throughout the training journey.
- Monitor learner performance and recommend interventions when needed.
- Partner with Operations, SMEs, and the Learning & Development team to ensure training objectives are achieved.
- Maintain accurate attendance, learner progress, and training records.
Core Competencies:
- Facilitation Excellence: Demonstrates confidence and professionalism when delivering instructor-led and virtual training to diverse audiences.
- Adult Learning Principles: Applies adult learning methodologies to drive engagement, retention, and performance improvement.
- Communication Skills: Effectively communicates complex information in a clear, concise, and learner-focused manner.
- Coaching & Development: Provides constructive feedback and coaching that supports learner development and success.
- Collaboration: Works effectively across departments and builds positive relationships with stakeholders and learners.
- Adaptability: Adjusts facilitation style and approaches to meet changing business needs and learner requirements.
- Accountability & Ownership: Demonstrates reliability, initiative, and personal responsibility for training outcomes.
- Customer Focus: Understands customer service environments and reinforces behaviors that support a positive customer experience.
- Technology Proficiency: Utilizes Microsoft 365 applications, learning platforms, and virtual facilitation tools effectively.
Qualifications:
- Required:
- Bachelor’s degree in education, Training, Organizational Development, Business, Communications, or a related field; equivalent experience may be considered.
- 2+ years of experience facilitating corporate training, onboarding, customer service, or operational programs.
- Experience delivering training in both classroom and virtual environments.
- Strong presentation, communication, and classroom management skills.
- Ability to learn new content quickly and facilitate established curriculum with minimal ramp-up time.
- Proficiency with Microsoft Office applications including Teams, Outlook, PowerPoint, and Excel.
- Preferred:
- Experience supporting contact center, customer service, billing, or shared services operations.
- Knowledge of adult learning theory and facilitation best practices.
- Experience with learning management systems (LMS) and virtual training platforms.
- Experience coaching employees in a performance-focused environment.
- Familiarity with WMSBS systems and processes is a plus.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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