Operational Engineer
- Location: North York, Atria, Waterloo, ON – (Hybrid/Remote)
- Pay Rate: $55.22/hr – $65.17/hr
- Contract Length: 6 Months with possibility for extension
We at Raise are hiring an Operational Engineer for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work
Responsibilities:
- Partner with business teams to plan, prioritize, and execute migration initiatives supporting the modernization of Financial Centres onto Microsoft Teams Telephony.
- Collaborate with business stakeholders, business systems analysts, architects, and technology partners to gather requirements, refine solutions, and develop innovative telephony and AI-enabled capabilities.
- Help to support scalable, secure, and supportable cloud-based solutions that align with enterprise architecture, security, and governance standards.
- Develop High-Level Designs (HLDs), detailed technical designs, and implementation approaches for telephony and cloud infrastructure solutions.
- Support and enhance Amazon Connect and associated AWS services from an operational perspective, ensuring platform reliability, resilience, and performance.
- Participate in Agile delivery teams and contribute to DevOps practices, including continuous integration, continuous deployment, infrastructure automation, and platform monitoring.
- Identify opportunities to leverage artificial intelligence, automation, and cloud-native services to improve operational efficiency and client experience.
- Provide subject matter expertise and mentoring to operations teams, promoting knowledge sharing through technical coaching and documentation.
- Create and maintain operational procedures, knowledge articles, standards, and support documentation.
- Continuously evaluate emerging technologies, industry trends, and AI capabilities to identify opportunities for innovation and process improvement.
- Participate in incident response, change management, and operational support activities to maintain service stability and availability.
Must-Have Requirements
Technical Skills
- 2+ years of hands-on experience supporting Microsoft Teams Telephony, Enterprise telephony platforms, and AWS services, preferably Amazon Connect
- Experience working with Toll-free numbers, Local/DID numbers, and Enterprise telephony concepts and call routing
- Practical knowledge of Microsoft Teams Phone, including:
- Call queues
- Auto attendants
- User telephony provisioning
- Telephony troubleshooting
- Supporting telephony migrations
- Working knowledge of Amazon Connect administration and support.
- 3-5 years of experience designing, developing, or supporting cloud-based technology solutions.
Core Competencies:
- Strong analytical and problem-solving skills.
- Focus on operational excellence and continuous improvement.
- Self-driven and capable of managing competing priorities.
- Strong collaboration and stakeholder management skills.
- Ability to work independently and investigate new technologies or business requests.
- Commitment to continuous learning in cloud, AI, and telephony technologies.
AI Mindset
- Understanding of AI and GenAI capabilities.
- Demonstrated interest in using AI tools to improve productivity and efficiency.
- Forward-thinking approach toward innovation and automation.
Business Analysis Skills
- Experience gathering requirements from business stakeholders.
- Ability to translate business needs into technical solutions.
- Strong documentation and communication skills.
Solution Engineering
- Ability to design and engineer telephony solutions within Microsoft Teams.
- Experience evaluating and implementing new Teams Phone capabilities and enhancements.
Nice-to-Have Requirements:
Advanced Amazon Connect Development
- Experience architecting Amazon Connect solutions.
- Development experience using:
- AWS Lambda
- Python
- Amazon Connect integrations and automation
Cloud, DevOps & Automation:
- Terraform, Jenkins, Bitbucket, Ansible, CI/CD pipelines, Infrastructure as Code (IaC), and Cloud automation practices
AWS AI & Machine Learning:
- Exposure to AWS AI and Machine Learning services.
Education:
- Bachelor's degree in computer science, engineering, information technology, or an equivalent combination of education and relevant industry experience.
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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