Business & Systems Consultant
- Location: Waterloo, Anywhere in Ontario (open for fully remote)
- Pay Rate: $53.92/hr – $63.64/hr
- Contract Length: 12 months with possibility for extension
We at Raise are hiring a Business & Systems Consultant for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work
Responsibilities:
- Lead pre-discovery and problem-framing with business sponsors to clarify needs, objectives, root causes, capabilities, and roadmaps—even when information is limited.
- Lead Lean UX sessions and discovery workshops; assess current and future states, identify gaps, gather requirements, and align scope and work plans.
- Assess change impacts on systems, processes, procedures, and clients; manage risks, issues, and cross-team dependencies, resolving or escalating concerns.
- Create and maintain requirements, epics, user stories, data mappings, and project artifacts; prepare or review business and technical documents, communications, and user guidance.
- Support business on the roll-out of what has been developed with a focus on end-to-end validation.
- Manage business and technology stakeholders, including AVP-level leaders and above; present findings and recommendations to support executive decisions.
- Lead cross-team solution, technical, and feasibility discussions; identify required technology teams and submit technical intake requests.
- Coordinate cross-functional planning, cost gathering, estimates, and timelines.
- Compare solution options, costs, feasibility, and trade-offs, and recommend a suitable approach.
What a successful candidate needs to succeed?
- Knowledge of business and technology platforms, or ability to learn digital products; experience with client-facing technologies and legacy-to-modern system transformations.
- Familiarity with financial services; customer-facing operations experience and bilingualism are assets. Modern Web, Data Engineering, and Digital skillsets are preferred assets.
- Strong understanding of privacy, compliance, controls, and security; skills in test execution and interpreting results.
- Clear communication and executive presentation skills, with the ability to explain complex concepts, align decisions, and collaborate in a matrixed team.
- Experience with data and integration modelling, business case development, and modelling.
- Creative problem-solving in ambiguous, changing environments; ability to uncover root causes with limited information, prioritize work, and manage time effectively.
- Ability to lead Lean UX sessions and discovery workshops, frame problems, align scope, and develop actionable work plans; proficiency using AI for exploration, analysis, and documentation.
- Experience leading solution and feasibility discussions, navigating technical intake, coordinating estimates, and comparing options and costs.
- Experience managing risks, issues, and dependencies, conducting change impact analysis, and developing leadership recommendations.
Must-have skills and key selection criteria
The hiring manager emphasized the following qualities as critical to success:
- Strong BSA experience: Ability to gather requirements, ask the right questions, analyze business needs, and translate them into actionable requirements.
- Pre-discovery experience: Comfortable starting with limited information and identifying the root business problem without extensive guidance.
- Ability to work in ambiguity: Can navigate evolving requirements, changing priorities, and unfamiliar business areas.
- Self-starter mentality: Resourceful, proactive, and capable of independently driving discovery and analysis.
- Technical understanding: Able to understand technology concepts and communicate business requirements effectively to technical teams.
- Critical thinking and problem-solving: Skilled at identifying problems, exploring options, and recommending practical solutions.
- Communication and facilitation: Confident leading workshops, engaging diverse stakeholders, and presenting recommendations.
- Adaptability: Able to move between different initiatives and adjust to changing project needs.
- AI proficiency: Comfortable using AI tools to support work, as Client has a strong organizational focus on AI.
Preferred industry and project experience
- The team may support different initiatives related to individual insurance and advisor distribution. Projects can vary, so candidates should demonstrate the ability to adapt rather than rely solely on industry knowledge.
Preferred experience includes:
- Individual life insurance.
- Financial services.
- Advisor or insurance distribution.
- Distribution and advisor compensation.
- Business Systems Analysis across business and technology teams.
- Relevant client-facing, web, or digital application projects, as referenced in the job requirements.
Additional nice-to-have skills:
- Risk and issue management during discovery and planning.
- Identifying and managing cross-team dependencies.
- Independently facilitating workshops with business and technology stakeholders.
- Preparing executive-level presentations and recommendations
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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