Sales Operations Coordinator II
Santa Clara, CA | Hybrid (2–3 days onsite) | Full-time
About the Opportunity
Raise, a workforce solutions company, is partnering with a well-established Silicon Valley manufacturer of thin film materials to hire a Sales Operations Coordinator II. For 38 years, our client has supplied high-purity materials to customers in semiconductors, data storage, and advanced packaging.
This is a direct-hire role for someone who enjoys keeping orders moving, working closely with customers, and making processes better.
Position Details
- Department: Inside Sales
- Reports To: Sales Operations Manager
- Employment Type: Full-time, Exempt
- Travel: No
Position Overview
Coordinating daily activities for quote requests and sales orders, maintaining databases of all requests, communicating with customers as well as internal departments on customer requirements and expectations.
Coordinating quotes and purchase orders with operations, manufacturing, purchasing, finance and outside sales. Support Sales department on implementing customer requirements.
Lead improvement projects and data management for Sales Operations department. Work with other departments to ensure the highest level of customer satisfaction and build customer loyalty.
Duties & Responsibilities
- Enter quotations, sales orders, delivery requests accurately, resolving any discrepancies with customer paperwork prior to delivery.
- Collaborate with Finance, Supply Chain, and Quality teams to ensure product and material availability, competitive pricing, accuracy, and prompt delivery.
- Maintain and update customer records.
- Manage inventory levels and delivery schedules for customer consignment portals.
- Work with Operations on order scheduling and lead-time.
- Communicate directly with customers on RFQs and Open Order status.
- Assist credit department in collections and account resolution.
- Proactively strive to maintain high levels of quality, accuracy and process consistency in the sales organization and planning efforts.
- Assist sales management in understanding process bottlenecks and inconsistencies.
- Coordinate receipt of customer-supplied material.
- Support contract review and new customer activation process.
- Lead process improvements in Sales Operations to reduce lead-time and increase efficiencies.
- Support introduction of new business/processes into Sales department.
- Able to solve a range of problems, analyze possible solutions, and execute them.
Experience & Education
- BA / BS degree in a relevant field
- 4+ years of experience in customer service in a relevant industry
Skills
- Organization and attention to detail are crucial
- Strong written and oral communication skills
- Proven business sense and problem-solving, project management, and analytical skills
- Ability to initiate and drive projects to completion with minimal guidance
- Motivated and energetic with a positive attitude
- Experience in a manufacturing company preferred.
- Experience in developing sales forecasts preferred.
Ready for Your Next Step?
Apply today, and a Raise recruiter will reach out to talk through the role and answer your questions.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we are a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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