Title: Account Coordinator

Location: Houston, USA (Hybrid)

Salary: $50,000 – $65,000 / year USD

Employment Type: Permanent Full-Time

Position Overview:

The Account Coordinator role involves working onsite at a Raise client site in Spring, Texas. The position provides administrative and account support to the Account Director. This role is the primary point of contact for Raise contractors working on site (as well as other client locations), from their first day through the length of their assignment.

The Account Coordinator supports account operations, including Salesforce reporting, weekly account metrics and weekly reporting, meeting coordination, and event planning. In addition, the role provides administrative sales support to the Account Manager. The role suits a professional with staffing industry experience with strong technical skills who performs well in a fast-paced environment with changing priorities.

Raise is a workforce solutions company that connects people in meaningful work.

As part of our hiring process, the first step will include an interview conducted by an AI interviewer. This allows us to efficiently and fairly assess all applicants using consistent, unbiased questions.

Key Responsibilities:

Contractor Experience and Support

• Meet new Raise contractors on their first day onsite, welcome them to the campus, and provide a Raise welcome package.
• Act as the primary onsite point of contact for Raise contractors.
• Respond to contractor questions about time entry, travel, mileage, and related policies, and escalate issues to the appropriate team when needed.
• Maintain regular contact with contractors to support a positive assignment experience.
• For contractor releases, this person will be responsible for gathering any personal items and returning those to the worker. This person will also manage the return of any client equipment. 

Account Administration and Reporting

• Provide administrative and account support to the Account Director.
• Build and run Salesforce reports, and track account metrics such as activity, headcount, attrition, and open requisitions.
• Perform data maintenance and updates in Beeline, the client vendor management system (VMS), and flag and route discrepancies between Beeline and Salesforce to the right owner.
• Prepare accurate data and materials for client meetings and internal business reviews.
• Manage two email accounts and two calendars (Raise and client) with accuracy and timely follow-up.
• Additional reporting and administrative duties as needed based on business needs.

Meeting and Event Coordination

• Schedule meetings at the Spring campus and other client sites using Microsoft Teams and Zoom.
• Reserve meeting rooms and arrange catering for meetings and events.
• Plan and coordinate events held onsite at the client campus and in other cities, including agendas, materials, and setup.
• Adjust plans as priorities change and keep the Account Director informed.

Sales Support

• Provide support to the Account Manager
• Help plan and coordinate gift drop-offs for client managers.

Core Competencies:

• Customer Service Core Focus and Competency
• Staffing industry knowledge: Preferred understanding of how a staffing company operates, including onboarding, time entry, and client service.
• Professional presence: Polished, outgoing, and professional in demeanor, with the ability to build rapport quickly and interact confidently with contractors, client staff, and colleagues in a fast-paced environment.
• Organization: Manages multiple inboxes, calendars, and deadlines with strong attention to detail.
• Adaptability: Performs well in a fast-paced environment with shifting priorities, and learns new systems quickly.

Technical Skills:

The Account Coordinator works across several systems every day and must be proficient in each of the following:

• Microsoft Word: Creates, edits, and formats professional documents and event materials.
• Microsoft Excel: Builds and maintains spreadsheets, and uses formulas, sorting, and filters to organize and track account data.
• Microsoft Teams: Uses chat daily, and schedules and manages meetings and invitations.
• Zoom: Schedules and hosts meetings, manages invitations, and uses chat.
• Salesforce: Builds and runs reports independently, and keeps account data current.
• Beeline (VMS): Performs data maintenance and updates, and identifies discrepancies with Salesforce.

Education & Experience:

• 3–5 years of experience in a similar coordinator, administrative, customer service, or account support role.
• Previous experience Salesforce reporting and familiarity with Beeline (VMS) preferred.
• Familiarity with how a managed service provider (MSP) program runs is a plus.
• Meeting or event planning experience preferred.
• High school diploma required. Bachelor's degree preferred.
• Full-time position, 40 hours per week.
• Must reside in the Houston area and be able to work onsite in Spring, TX, three to four days per week.

About Raise:

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.  

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/.

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com.

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