Bilingual IT Customer Support Analyst I
- Pay Rate: $25/hour on W2
- Contract Length: 6 months contact with possible extension possibility of extension and/or conversion based on performance and other factors.
- Location: Tulsa, OK 74104 (Hybrid)
- Shift Details: 8-hour shift | Day shift
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Overview
- Under direct supervision, provides customer support services to internal and external customers.
Responsibilities
- Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.
- Applies basic PC/LAN knowledge for daily troubleshooting of issues.
- Participates in defining support processes, procedures and producing reports and metrics as defined.
- Contributes to the team effort by accomplishing all related tasks as needed.
- Performs own work and provides assistance to others as directed.
- Job tasks, correctly performed, have minimal impact upon the viability of the organization.
- Error is readily ascertainable by the supervisor and can be corrected.
Qualifications
- Skills are typically acquired through an undergraduate degree in Computer Science MIS or equivalent work experience.
- 1 year experience in Information Technology which includes experience in Customer Support.
VEVRAA Federal Contractor – priority referral of Protected Veterans requested. An Equal Opportunity Employer – Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity national origin, age, disability, status as a protected veteran, or other characteristics protected by law.
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