Express Services Specialist
- Pay Rate: $21/hour on W2
- Contract Length: 3 months
- Work Schedule: 9:00 AM – 6:00 PM (1-hour lunch break)
- Training Schedule: 9:00 AM – 6:00 PM
- Location: New York, NY 10022 (Onsite)
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Overview
- Provide mail, distribution, copy, printing, or other services defined or outlined in the company's service agreement with the client.
- Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy.
- Maintain a positive team-player mentality.
- Accurately communicate with client staff and company team members regarding commitments, deadlines, challenges, requests, etc.
- Deliver on service commitments in a timely and accurate manner.
- Invest proper effort and QC approach to deliver highest quality work and service.
- Comply with the company's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook.
- Expected to uphold the Standards of Service and best practices developed by the company.
Key Responsibilities
- Key-up convenience equipment. (55 devices)
- Troubleshoot equipment issues.
- Troubleshoot printer issues in offices.
- Toner replacements MFDs, MFPs, Printers.
- Pick-up and deliver duplicating jobs.
- Obtain tabs from the basement.
- Replenish supplies (tabs, binders, redwelds, rubber bands, binder and paper clips.
- Pick-up and deliver packages (from and to lobby and floors)
General
- Monitor and listen to clients to understand inquiries and requests to provide accurate information about the facilities and services with prompt assistance.
- Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan, or production requests.
- Follow established guidelines and procedures for receiving, documenting, organizing, and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)
- Ensure accurate tracking, monitoring, and recording of all charges, overtime, logs, and entries throughout his/her shift.
- Answer telephone inquiries, load/unload parcels, deliver parcels, copy, fax, and assist guests as requested.
- Due to the cyclical nature of the industry, team members may be required to work varying schedules to reflect the business needs of the firm.
Specific Duties as Assigned
Mail/Distribution Services
- Sort, distribute, and meter U.S. mail with knowledge of current postal rates.
- Ensure all projects have been properly produced and Quality Checked (QC'd) to the company's standard.
- Ensure client requests and the delivery of faxes/parcels in a timely manner in accordance with the company's standards.
Copy Services
- Provide immediate attention to clients entering the Copy/Mail Center in accordance with the company's standard of operation.
- Accurately produce copy, print, and scan projects in accordance with verbal and written instructions.
- Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects.
Floor Coordination
- Provide excellent client service as the first line of contact with the client.
- Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area.
- This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area.
- Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print, and scan projects assigned to the Copy Center.
Top 3 Required Skills:
- Prior experience in office support, facilities, or equipment maintenance roles.
- Familiarity with common office supply types and printer/copier brands.
- Ability to work independently and follow established procedures.
Qualifications
- High School Diploma or equivalent.
- Minimum of 1 year professional-level work experience.
- Previous experience in a client service-oriented field preferred.
- Willingness and ability to learn new skills.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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