Mobile Provisioning Analyst
- Location: VANCOUVER, BC – Hybrid- (4 days on-site)
- Contract Length: 12 months with the possibility of extension.
Our client is the Canadian gold standard in the Financial Services Industry. We at Raise are hiring a Mobile Provisioning Analyst for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.
Key responsibilities:
- Manage the large-scale onboarding of 3,500 corporate mobile devices, including line activations, eSIM provisioning, device assignment, and delivery coordination
- Ensure accuracy of device and service records in ServiceNow, CIMPL, and other RBC mobility/asset management tools
- Partner with wireless carriers and internal stakeholders to resolve provisioning or activation issues promptly, minimizing delays for end-users
- Research, recommend, and implement process improvements to increase efficiency in high-
- volume device onboarding and future provisioning workflows
- Provide operational reporting on onboarding status, order progress, and exception handling Coordinate with Finance and IT Asset Management to ensure cost center alignment, billing accuracy, and inventory reconciliation
- Assist with ongoing mobility requests, including new activations, upgrades, disconnects, and number transfers, as onboarding milestones are met
- Deliver high-level support and training to operations staff and end-users on mobility processes and device setup
Must have skills:
- Diploma or degree in Networking, IT, or Telecommunications (or equivalent work experience)
- 3-5 years in telecom/mobility provisioning or IT operations
- Proven experience in mobile provisioning, specifically with carrier portals (AT&T, Bell, Rogers, Verizon, etc.), mobile device management platforms (e.g., MaaS360, Intune), and ITSM tools (e.g., ServiceNow).
- Strong large-scale project experience combined with proven carrier engagement skills
- Strong troubleshooting skills in mobile device management (MDM tools).
- Excellent customer service experience with a positive attitude and great communication skills.
- Experience working closely with carrier vendors and stakeholders.
- Detail-oriented and able to manage high-volume environments.
- Canadian experience is ideal.
Nice to have skills:
- Strong ITSM (ServiceNow) skills are considered a strong asset.
- Advanced Telecom Knowledge
- Experience with global carriers
- Knowledge of eSIM provisioning at scale
- Familiarity with 5G device rollouts and enterprise mobility programs
- End-User experience Focus
- Strong customer service orientation
- Global/Enterprise Environment
- Experience supporting multi-region teams with different regulatory, compliance, and carrier requirements
- Exposure to financial services or highly regulated industries (banking, insurance, healthcare)
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation:https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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