Client Service Administrator
- Pay Rate: $27.73/hour, depending on experience
- Contract Length: 12 Months, with the potential to be extended
- Location: Calgary, Alberta
Raise is currently hiring a Client Service Administrator on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.
Description
Reporting to the Manager, Contingent Labour Program, the primary responsibility of the Client Service Administrator will be to support the efficient delivery of day-to-day contract labour administration.. This position will work with the business to understand requirements, collect and analyze data/information, create and implement contractor service orders and deliver solutions to often complex worker arrangements across the organizations operating locations. This opportunity requires a customer service-oriented individual that is responsive, has a keen eye for detail, is process oriented and can offer proactive, successful solutions to both internal and external stakeholders. The successful candidate must also be able to operate in a fast-paced, constantly shifting environment driven by project and business cycle timelines.
Responsibilities
- Support the day-to-day accountabilities of the Contingent Labour team
- Support the creation and delivery of Contractor Service Orders. Ensure Service Orders are accurate and current, and take a proactive approach on raising awareness on potential expiring contracts
- Collect, analyze and manage data on both a continual and/or as-needed basis
- Understand applicable technology systems and how the flow of information pertains to Contingent Labour and the effective delivery of Service Orders.
- Consult with internal and external customers and stakeholders to collect information, provide advice, maintain agreements or implement required changes to contract worker arrangements
- Monitor and analyze issues impacting service orders and communicate relevant information to stakeholders
- Interact with suppliers directly to ensure delivery of a standard service model
- Execute quality control processes on data and reports on an ongoing basis
- Supplier Invoice Validation
Qualifications
- 3-5 years’ experience in administration and client service, ideally within the energy industry
- Above average proficiency with Microsoft Excel
- Experience with Workday (Nice to have)
- ServiceNow skills (Nice to have)
- Additional Skills:
- Data analysis and document management capabilities
- Strong communication skills and consistently demonstrates thorough attention to detail
- Resourceful with the capability to find information from various sources within the business
- Strong ability to understand process and is comfortable working within a fast-paced, constantly changing environment
- Team player with a positive, customer-focused attitude
- Education and Skills
- Undergraduate degree in a field linked to business (Preferred)
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com.
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