Contact Center Agent (Remote/Bring Your Own Device)
- Pay Rate: $18.00/hour on W2
- Contract Length: 12 months
- Location: 50 miles within Approved Hub Locations (Remote)
- Work Schedule: 6:00 AM – 2:30 PM PST | 7:00 AM – 3:30 PM PST | 9:30 AM – 6:00 PM PST
- Training Schedule: Training will be a total of 4 days 3/11-3/13 | 7:00 AM – 3:30 PM PST and start taking calls on Monday 3/16
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Overview
- The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.
Responsibilities
- Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team.
- Complete necessary administrative work as needed and complete call logs accurately.
- Other projects as assigned by supervisor.
Top 3 Required Skills
- Call Center Experience
- Ability to Use Computer
- Verbal and Written Communication Skills
Qualifications
- Good verbal and written communication skills.
- Dependable and able to adhere to schedule.
- Effective problem-solving skills.
- Effective listening skills.
- Customer service orientation.
- Ability to work effectively in a high volume and sometimes stressful work environment.
- Ability to read, write and speak English.
- Ability to sit at workstation for long periods of time.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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