**English version will follow**
L'utilisation du genre masculin a été adoptée afin de faciliter la lecture et n'a aucune intention discriminatoire
Postes en centre de contact – Apportez votre propre appareil (BYOD)
- Taux de rémunération : 19,00 $/heure
- Durée du contrat : 3 mois
- Lieu : Ontario | Québec (à distance)
- Quarts disponibles :
- Quart 1 : 13 h à 21 h
- Quart 2 : 9 h à 17 h
- Horaire de formation : 3 jours
Raise recrute actuellement un membre contractuel pour le compte de son client.
L’entreprise agrandit son équipe pour répondre à une demande croissante, ce qui représente une occasion unique de travailler avec un leader de l’industrie.
Responsabilités
- Répondre aux appels de manière professionnelle
- Répondre aux demandes des appelants
- Rechercher les informations nécessaires à l’aide des ressources disponibles
- Identifier et acheminer les cas plus complexes à l’équipe de recherche
- Naviguer dans plusieurs applications informatiques liées au poste
- Gérer des situations difficiles au téléphone tout en maintenant un haut niveau de professionnalisme
- Respecter l’horaire assigné et le flux d’appels
4 compétences essentielles
- Expérience en centre d’appels
- Capacité à utiliser un ordinateur
- Compétences en communication orale et écrite
- Bilinguisme (français canadien et anglais)
Qualifications
- Parfaitement bilingue en anglais et en français (lecture, écriture et communication)
- Diplôme d’études secondaires ou équivalent
- Excellentes compétences en communication orale et écrite
- Excellentes aptitudes d’écoute active
- Orientation service à la clientèle
- Souci du détail
- Capacité à utiliser les fonctions de base de la suite MS Office (Excel, Exchange, etc.)
Bring Your Own Device (BYOD) Contact Center Roles
- Pay Rate: $19.00/hour
- Contract Length: 3 months
- Location: Ontario | Quebec (Remote)
- Shifts Available:
- Shift 1: 1PM to 9PM *We need two workers for this shift*
- Shift 2: 9AM to 5PM *We need eight workers for this shift*
- Training Schedule: 3 days
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Responsibilities
- Answer calls professionally.
- Respond to caller’s inquiries.
- Research required information using available resources.
- Identify and escalate more complex issues to the research team.
- Navigate multiple computer applications relative to the position.
- Ability to deal with difficult situations over the phone while maintaining a high level of professionalism.
- Adhere to the assigned schedule and call flow.
Top 4 Required Skills
- Call Center Experience
- Ability to Use Computer
- Verbal and Written Communication Skills
- Bilingual Canadian French/English
Qualifications
- Fully Bilingual in English and French, and able to read, write and communicate in both languages.
- High School diploma or equivalent.
- Proficient verbal and written communication skills.
- Active listening skills.
- Customer service oriented.
- Attention to detail.
- Ability to operate basic functions of MS Office applications (MS Excel, Exchange, etc.…).
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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