Bilingual Workload Coordinator (Dispatch – French/English)
- Contract Length: 1 Year
- Location: Gatineau, QC J8V 3P8 (Onsite)
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Overview
- The Bilingual Workload Coordinator plays a critical role in coordinating emergency and operational calls, prioritizing work orders, and ensuring seamless communication across teams, stakeholders, and customers.
- This role requires exceptional communication abilities, strong organizational skills, and the ability to perform effectively under pressure in a fast‑paced environment.
Responsibilities
- Efficiently dispatch and prioritize emergency and operational calls.
- Coordinate, assign, and follow up on work orders to ensure timely completion and excellent customer service.
- Collaborate with internal teams, departments, and external clients to support smooth operations.
- Handle and resolve customer complaints professionally and effectively.
- Maintain accurate documentation, call logs, and operational records.
- Support and guide work teams, offering direction and oversight as needed.
- Manage multiple simultaneous priorities while maintaining high-quality service standards.
- Exercise sound judgment and autonomy in high-pressure or time-sensitive situations.
Education & Language Requirements
- High School diploma or equivalent.
- Fluency in French (speaking, reading, writing) is mandatory.
- Proficient English communication skills (speaking, reading, writing) are required due to regular interaction with non‑French-speaking colleagues, clients, and stakeholders.
Skills & Qualifications
- Strong work ethic with the ability to perform under pressure and with minimal supervision.
- Excellent organizational skills with the ability to multi-task and manage competing priorities.
- Strong communication skills with professionalism when interacting with internal and external customers.
- Resourceful, proactive, and able to take initiative.
- Solid knowledge of commonly used IT software and digital tools.
- Strong analytical skills with effective priority management.
- Ability to collaborate with diverse teams and departments.
- High level of autonomy with strong decision‑making abilities.
- Strong time-management and organizational capabilities.
- Experience supervising or supporting work teams.
- Availability and reliability to work evenings, nights, and weekends.
- Previous dispatching experience.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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