Client Manager
- PAY: Depending on Experience
- WORK SCHEDULE: Standard Monday–Friday day shift, with required on-call support for shift changes and weekends.
- WORK ENVIRONMENT: Fully onsite role in Changi, Singapore, requiring adherence to all site safety protocols and PPE standards.
Raise is currently hiring a permanent, full-time team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Key Responsibilities
- Client Relationship & Operations
- Client Relationship Management: Serve as the primary point of contact for Plant Managers and Production Supervisors.
- Production Alignment: Attend daily production meetings to align staffing levels with upcoming building plans.
- Stakeholder Engagement: Bring confidence and credibility to every client interaction — including the ability to lead a robust job brief, capture requirements with precision, and push back constructively when needed.
- Operational Excellence: Track and report on key performance indicators including fill rates, attrition, and absenteeism.
- Payroll & Timekeeping: Oversee complex timekeeping, payroll processing, and invoicing workflows.
- Workforce Oversight & Employee Relations
- Workforce Oversight: Lead, coach, and develop the onsite service team and a contingent workforce of 100+ associates across multiple shifts.
- Employee Relations: Handle all onsite coaching, disciplinary actions, and terminations in accordance with Singapore labor laws and client protocols.
- Safety Leadership: Conduct daily safety briefings ('Toolbox Talks') and floor inspections.
- Safety & Compliance: Manage the Worker's Compensation First Report of Injury (FROI) process and ensure 100% PPE compliance.
- Recruiting, Outreach & Assessment
- High-Volume Recruitment: Manage the lifecycle of incoming talent, ensuring onboarding meets client and Raise requirements.
- Technical Operations: Navigate comfortably across multiple platforms — ATS, VMS, and internal systems — to maintain a constant pipeline of 'ready-to-work' talent.
- Compliance & Detail: Apply a meticulous eye to all compliance requirements — onboarding documentation, eligibility verification, regulatory adherence, and audit readiness, catching discrepancies early.
- Recruiting Events & Outreach: Develop and execute grassroots candidate marketing strategies and engage in recruitment events to build a sustainable talent pool in the region.
- In-Person Skills Assessments: Design, administer, and evaluate in-person skills assessments tailored to role requirements and compliance standards.
Qualifications
- Experience: 5+ years of onsite Agency / RPO / MSP experience specifically within a Manufacturing, Light Industrial, or Logistics environment.
- Certification: Must hold a current Certificate of Employment Intermediaries (CEI); Knowledge of Additional HR (KAH) certification is a strong asset.
- Technical Skills: Comfortable working across multiple platforms including Applicant Tracking Systems (ATS), Vendor Management Systems (VMS), and Microsoft Excel.
- Domain Knowledge: Solid understanding of MOM regulations, OSHA safety standards, and high-volume payroll/timekeeping workflows.
- Communication: Exceptional interpersonal skills with the ability to influence, build trust quickly, and communicate effectively across all levels.
- Adaptability: Proven ability to thrive in a 'controlled chaos' environment where production priorities shift hourly.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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