Operations Coordinator
- Pay Rate: $20.00 – $21.00/hour on W2
- Contract Length: 7 months with possible extension and/or conversion
- Location: Lewisburg, TN 37091 (Onsite)
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Overview
- The Operations Coordinator works side by side with the operations team and facilitates seamless and critical support functionality.
- This position performs the full cycle of customer service function, from accessing inbound customer data to ensuring the accuracy of the invoice.
- They compile supporting documentation such as forms for RCRA (Resource Conservation and Recovery Act), DOT & HazCom, accounting, invoice distribution, customer queries and collections.
- The position performs reception duties including fielding and directing inbound calls, receiving guests, managing internal and external mail distribution, filing, and providing administrative support.
Responsibilities
- Client communications and supporting client requests.
- Working within NetSuite, responsible for new customer set-up, MCF document requests, sales order entry, and maintaining pricing.
- Store all reports and excel spreadsheets on OneDrive and share access with internal customers. Includes reports related to Transportation Compliance, Environmental Compliance, Health & Safety and other support areas as needed.
- Communicate with the Director of Operations and others regarding customer service issues regarding request for credit or partial credit of invoices due to quoted rates, billing discrepancies, QA/QC, or errors of omission.
- Track daily volume(s) received and provide daily, weekly, and monthly totals to the team.
- Track and enter Purchase Orders as necessary for invoices received.
- Responsible for tracking and reporting credit card use.
- Order supplies for the business unit, including but not limited to general office supplies, chemicals, materials, etc. Track and update all branch expenditures/costs daily.
- Track daily driver’s mileage/fuel for monthly reports to be submitted to Transportation.
- Ensure receipts are turned in daily with truck DVIRs.
- Notify Site Supervisor and/or Director of Operations of any noted deficiency.
- Other duties include managing outgoing and incoming mail, filing, fax, ordering of supplies (including but not limited to chemicals, materials, etc.) and providing administrative support to Director of Operations and Controller.
- Maintain employee training files.
- Assist with tracking any collections activities, as needed.
- Ability to work closely across all departments, such as, but not limited to, materials profiling team, material compliance (QA/QC), scheduling, dispatch, sales, supply chain, etc. to resolve issues and/or exchange client information
- Ensure data in CRM, NSGG, DMS, People Soft (PS) are entered correctly, as necessary
- Ability to learn & fully understand Energy to Waste and Material Processing Facilities capabilities, services, and processes to effectively communicate with clients and offer alternative solutions within client's portfolio.
- Resolve assigned Process Map cases within the prescribed timeframe
Qualifications
- High school diploma or GED (General Education Degree) required
- Minimum of 2 years of experience in office management and/or administrative role required
- Experience with RCRA (Resource Conservation and Recovery Act), DOT & HazCom required.
- Proficiency with various computer software packages.
- Ability to handle multiple projects, prioritize, meet deadlines, and work independently with initiative in a fast-paced environment.
- Ability to follow detailed oral and written instructions.
- Possession of strong organizational skills.
Preferred
- Experience in waste or recycling industry is preferred.
- Desire to have direct customer face & provide a high level of customer service
- Ability to use sound judgment and problem solve in a fast-paced environment.
- Ability to collaborate and build effective relationships at all levels of the organization.
- Have knowledge & ability to articulate the various types of transportation vehicles (van, roll-off, self-dump, etc.) to effectively assist client with potential transportation needs.
Physical Demands
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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